OTP Bank hotline - phone numbers. Otp bank personal account Otpbank official

If you call the OTP Bank hotline, the client will hear the voice menu of the informant. It consists of 5 sections. Each section has a corresponding key on the phone's layout.

• If you want to quickly connect with the operator and not wait for the full message of the informant, then you need to click figure.
• Per digit information about bank cards is fixed. In this section, the client will be able to receive comprehensive information on debit and credit cards, leave an application for issue, find out the production time, check the status of consideration, find out the date of the next installment by credit card or the minimum payment, etc. By pressing a number in the main menu, the client enters the menu of subsections of the "Bank Cards" category. Here you can quickly block plastic by pressing a number, activate a new card by pressing a number, get a PIN-code (number 3), find out any information (number 4). For example, if you want to activate your card, you need to call the OTP hotline and press the following sequence of numbers: 1 - 2.
• Under digit the main menu contains a section with information about loans. It also has several subsections. By clicking on the number in this section, the client can receive information about the bank's POS credits, which are provided for the purchase of goods and services in partner stores.
  The number will connect the client with the operator, who will provide comprehensive information on consumer cash loans and non-earmarked loans. By clicking on the number, the client will receive information about the conditions for the provision and servicing of loans in OTP Bank.
• The section "Deposits" in the main voice menu of the OTP Bank contact center is located under the number. When you click on this number, the client is immediately transferred to the operator. There are no subsections here.
• The last category of the main voice menu of the OTP Bank call-center is "Other products and services" under digit... There are no subsections here, so there is a direct connection with the contact center employee.

How long will it take to wait for the operators' response?

The call-center of OTP bank is not so overloaded that users wait 20-30 minutes for the operator to answer them. Typical response times rarely exceed 1-1.5 minutes. In some cases, delays from 3 to 10 minutes are possible. This happens most often during rush hour. This period lasts daily from 16:00 to 20:00. Often this happens on Fridays until late at night.

Disadvantages of the OTP contact center

When you call the OTP Bank hotline and then connect to the operator, the system does not tell the client the approximate waiting time, announcing only that the first free operator will answer the phone call. In most other banks, the client is told at least the approximate waiting time for the employee's response, and this is much more convenient.

The biggest disadvantage of the OTP bank hotline is that the client cannot return to the previous menu by pressing any key (# or * in other banks). It is simply not provided in the voice menu of OTP Bank.
If the client makes a mistake and chooses the wrong button, he will have to make a second call, or wait for an automatic connection with the operator, which will happen if he does not select any of the categories 2 times in a row.

Good day. The bank is outrageous, there are no other words! The workers are absolutely illiterate, nervous and rude. In this bank, I took the goods to RASSKOCHKA !, which is spelled out in my contract. Later it turned out that my installment plan was at 31.9%. And I found out only when I entered OTP Direct. For health reasons and inability to continue working, I turned to this bank with a request to suspend payments. When I contacted different offices not only in Moscow, but also in Rostov-on-Don, I received only one answer: “We do not know what to do. Pay! ”So much for the incompetence of the staff! Or maybe targeted actions to increase the bank's income, only they know this! Naturally, health is more important, so the bank filed a lawsuit against me (there are no complaints about this, a claim that they did not freeze!). The decision of the bailiffs was dated August 15, 2019. and the amount of the debt was 28,000 rubles. I made the payment on December 19, 2019. And on December 24, 2019, I received a certificate from the bailiffs that the funds were transferred to the account of the claimant and my case was terminated. But the bank employees stubbornly did not see the receipts and threatened me with collectors. Note, after payment, when the interest is dripping daily! Draw your own conclusions! I received funds on my account only on January 9, 2020. By that time, the amount of my debt was 33,100 rubles. I want to note that while I was tracking the receipt of funds to the account, I also tracked the fact that with the amount of 33,100 rubles, the daily interest was 21 rubles. On January 9, 2020, the amount indicated by the bailiffs was received on my account, namely 28,000 rubles. 33,100 - 2,800 = 5100, not tricky arithmetic. It was this amount that was highlighted in my OTP Direct. But! Within a few hours, the amount increased by another 500 rubles, and a day later by 400. Notice, not by 21 rubles. Okay, I call the hotline, where the first operator, after my question where such numbers are from, simply dropped the call. The second operator on January 12, 2020 told me that the amount of my debt is 5908 rubles. I asked a quite reasonable question where this amount came from, to which the girl said that she didn’t know, but then I need to pay 5613 rubles. They don’t know what the extra money is for, the amount changes within 2 minutes. But I asked why 5613 rubles, for which there was just silence on the phone, until I asked this question for the third time. After all, I am a client of the bank and I have the right to know why such amounts are charged to me. The girl said she didn't know. I asked her to connect me or tell me the number of those who can answer me. In response, there was a nervous hysteria: “What do you want from me? I'll write you a refusal to pay now! ”And my sums keep jumping up and down from day to day, it’s not clear how we count, it’s probably calculated for a sucker. This is despite the fact that with a large amount, they counted 21 rubles, and with 5000 suddenly 10% per day became. And the most interesting thing is that no employee can explain the origin of the accrued amounts to me. What is called "from the lantern."

Internet banking is becoming a widespread service on the territory of the Russian Federation, more and more citizens are switching to online service in order to save their own time and effort.

Virtual space is becoming more and more popular with both users and fraudsters.

OTP Bank was no exception and launched its own service for servicing clients in real time.

For this, a special resource was developed, with the help of which bank clients and card users can make payments, transfer money to friends, open savings accounts, regulate the connection and disconnection of a mobile bank.

Mobile applications for various platforms and a chatbot in the Telegram application are a great addition.

Thanks to this, you can make transactions, transfers and payments around the clock without worrying about whether they will reach the recipient or not.

You can get a username and password to access the site at a bank branch, having previously written an application and received a check, which will indicate the username and password for entering the Internet service.

Without an application to use the Internet resource for banking operations, employees will not tell you the login and password from your personal account.

In this case, it makes no sense to call the bank's hotline, you still have to contact one of the branches in order to confirm the use of the resource in writing, and the employees could provide you with full information support and the security of the data used.

Thus, to gain access to your personal account / registration, you must:

• Find the nearest bank branch;
• Apply there at a convenient time for you;
• Write a statement on the use of the Internet-bank;
• Get a login and password to access the system.

Important: do not store important information next to bank cards, in wallets or purses. Do not save passwords for banking services in the browser, enter them yourself and hide them from prying eyes and recording devices when entering them.

To enter, the information received must be entered in the appropriate fields on the site.

We press the button enter and get into the personal account of the system. But what if the password is lost or forgotten?

How do I change my password or regain access?

You can change the password by receiving a new one in one of the bank branches by calling the hot number or filling out a special form on the website.

Let's consider each of the methods separately.

1. Contact the nearest bank branch. You can find it by selecting the "Branches and ATMs" item located in the top menu on the site.

2. Call the hotline number. The site contains the number of the official hotline, which allows you to get answers to all your questions and recover the password from your existing account.

Remember: if you did not write applications for the implementation of remote banking services, then it will be impossible to connect the bank.

You will have to write an application for their permanent provision. This method must be used if it is impossible to recover the password from your personal account on your own.

Such cases arise if the number to which the card was attached is no longer available to you or notifications with a password do not come through the fault of the mobile operator.

In connection with the situation that has arisen, you may have to confirm the situation in writing and give it to the bank employees for consideration.

3. Password recovery using a special form. On the start page, select "Forgot your password", which will take you to a special form, with the ability to recover lost information.

The following form is displayed, in which it is necessary to indicate the relevant information.

Check it several times to avoid mistakes. If an error occurs, the password will be sent to another person's number or his card will be blocked. Pay attention and check the data you entered.

If the data match those registered in the system, the bank will send you a new password to access the system on the linked mobile phone.

You can now return to the start page and enter your new access data.

Its useful to note, that when you change the password on one of the platforms, the session will end automatically in the remaining open personal accounts. Log in again with the new data.

Services available to the user of the personal account

Among the services available to the user of the personal account, the following are available, provided to users on the official website of the developer.

Important: it should be noted that OTP Bank does not offer any original services. They all coincide with the standard services offered by any banking service. There are no proposals for increased interest rates on deposits or card balances or turnovers.

The offer of a commission on a reduced tariff plan, which is different from the plan offered in the branches of the bank itself, becomes excellent.

Thus, the institution encourages users to switch to Internet services.

There is a function for creating templates and auto payments, familiar to many from the templates attached to Sberbank cards. They work by analogy.

The system works according to the following principle: regular payments automatically withdraw funds from the specified account, auto payments can be used if necessary, so as not to re-enter the required details.

This significantly saves time and allows you not to forget to pay for important services or will do it for you, which will be reminded by SMS informing.

Setting up a mobile bank

Mobile Banking allows customers to track payments and receipts from their smartphones and stay up-to-date.

The application requires an Internet connection. And the chatbot will answer all questions of interest related to the operation of the system, the location of the nearest terminals and payment services, commissions for the services provided and other questions.

Important: mobile banking is an excellent opportunity to protect yourself from fraudulent activities. As soon as you notice suspicious debiting of funds or the card is stolen, we advise you to block it and contact one of the bank branches to prove the illegality of the debiting of funds.

There are several ways to set up a mobile bank.

1. Enter the service from the smartphone browser. The entry instructions are the same as entering from a personal computer.

2. Download a special application that provides constant access to finance. The applications are developed for two platforms iOs and Android.
Download links from the official platform stores can be found on the website.

When you press the "Install" button, the download and installation will take place in automatic mode. Then you will need to go through the login procedure, the login and password match those used in the full version.

For devices running on the iOs platform, the application for tablets and smartphones is as follows.

The download and installation of the application is automatic. You also need to enter a username and password to access personal data related to cards, accounts and loans.
The internals of both applications look virtually the same and are similar to the design of the platform used on computers.
Therefore, it will not be difficult to use them, the interface is made in a convenient form that allows you to perform operations simply and quickly.

The Telegram application is a messenger that is gaining great popularity and distribution in the modern world.

It can be installed on smartphones and even computers. The app is adaptable and requires a stable internet connection to use it.

To use the link provided below, you must first download and install the application if you have never used it before.

In a browser or on a mobile device, it will automatically open a dialog in the application, and you will be able to communicate with the bot directly.

He will answer any questions of interest related to the operation of the banking service, payment for services, commissions, loan payment terms and the amount to be repaid.

Important: if you notice suspicious actions related to your personal account, then block it.

Go to your personal booth and select the settings tab - suspension of access. Or call the specified hotline number, indicating the Surname, Name, Patronymic.

Account security

1. Do not give your username and password to anyone, keep information secret.
2. If you are called from the bank and asked to provide information about your login and password, do not give it, employees know all the data associated with your profile, cards and payment systems. Therefore, they do not need a username and password.
3. Do not save data in the browser in the forms for filling and other data.
4. Come up with a password that consists of letters of different case, numbers and signs.
5. Change your password at least every six months.

Connecting sms-bank

With the help of short commands, you can transfer money, pay bills and check the balance of cards attached to the number.

There are several ways to activate the SMS bank service:

• independently via a mobile application or Internet bank;
• in any branch of OTP bank.

To connect to the service via Internet banking, follow these steps:

1. Log into the personal account of the bank.
2. In the menu, select the Settings item.
3. Next, go to the SMS Bank Settings.
4. For all products to which you need to connect information, you need to check the boxes. For example, information can be connected to one of three cards.
5. We check the phone number to which the service will be connected, in case of an error, we change it to a valid one.
6. Making money Select.
7. We confirm the action with a one-time password, which will be sent to the specified number.

Important: You can change the conditions for the provision of the SMS-informing service at any time through your personal account.

Conclusion

The Internet service has been created with a user-friendly interface and a pleasant opportunity to recover your password without leaving your own apartment or from your mobile phone, if you have an Internet connection.

Advantages:

• Simple and user-friendly interface;
• Password recovery via a form on the resource itself;
• The presence of a permanent subscription to the telegram channel. The bank keeps up with the times, which means it is successfully developing.

Disadvantages:

1. Before receiving a username and password, you must write an application at the Bank's branch.

It takes time, or it is worth doing it right away when receiving a card, opening an account or taking a loan, so that later you do not have to spend additional time.

2. The functionality of the resource does not differ in individual offers for interest on the account balance or increased interest for deposits and accounts.

One way or another, the service is made convenient and practical for the average user, and polite operators will answer all your questions at any time of the day.

Attention! All information on this site is presented for informational purposes only. The site does not collect and process personal data. Federal Law of July 27, 2006 N 152-FZ "On Personal Data" is not violated.

OTP Bankbelongs to the financial group OTP Group and is one of the 50 largest banks in Russia. It has over one and a half million clients.

The key area of ​​activity of this financial institution is lending and other banking services for individuals.

OTP Bank ranks 2nd in the POS lending market (FrankResearch Group as of April 1, 2018) and 7th in the credit card market (Frank Research Group as of April 1, 2018). OTP Bank is a member of the compulsory deposit insurance system.

A part of the OTP Group is an international project Touch bank- a retail digital bank that provides financial products and services through a personal online account and a mobile application.

OTP-Bank has repeatedly become the best in various nominations of the "Financial Olympus" and "Financial Literacy" contests.

In addition, the bank is a member of the Association of European Businesses, Banks of Russia, a member of the deposit insurance system, the stock market and other non-profit organizations.

OTP-Bank plans to partner with three million satisfied customers, build a long-term mutually beneficial partnership with them. Also, one of the main goals of the bank is to include it in the twenty most rating banks in the country.

The bank is dynamically developing in other countries , including in Ukraine.

As of January 2020, there are 18 branches and 17 ATMs of OTP Bank in Moscow.

License of the Central Bank of the Russian Federation: No. 2766

About OTP Bank

Bank OTP Bank is a universal credit institution with a widely developed network of regional divisions. Since March 28, 1994 he has been licensed by the Bank of Russia to conduct transactions with funds of citizens and enterprises in rubles and foreign currency; entered in the register of banks participating in the compulsory deposit insurance system, is a professional player in the securities market. Provides all types of banking services available on the financial market.

The head office in Moscow is located at the address: 125171, Moscow, Leningradskoe sh., 16a, bldg. 1. There are 14 branches in Moscow. Contact number:

There are 18 ATMs at the service of plastic card holders in the city of Moscow.

OTP Bank offers its clients a wide range of financial services. A wide product line has been developed for individuals, including offers on deposits, plastic cards, consumer, mortgage and car lending programs, foreign exchange and other transactions.

Time deposits are placed on extremely favorable terms. The client can choose any of 13 programs with a maximum rate of up to 9.00%. The most popular among depositors are the following types of deposits: Accumulative, Protective, Profitable Plus (special conditions).

OTP Bank offers debit cards in the city of Moscow, the total number of programs for which has reached 8, and the maximum rate on the balance was 4.00%. The most profitable programs: Deposit + card, Instant card, Your choice (Savings option).

8 consumer lending programs offered by the bank offer interest rates from 6.00%. The most popular products: consumer credit in the store, premium c16.5 (0-0-24), 0-0-36 l (0-0-36) + euroset.

The bank issues credit cards under 4 programs with a minimum rate of 24.90% and a grace period. The most popular offers in the line are: Understandable credit card, Welcome, Big cashback.

Here you will find indicators of the current selling / buying rate of currencies in OTP Bank. Currently, the selling / buying rate of the euro is 66.00 / 62.00. The selling / buying rate of the dollar is 59.50 / 55.50.

In the ratings for assets, deposits and loans, it ranks 38, 44 and 24, respectively. Total key indicators (assets / deposits / loans) - 180,190 million rubles, 44,121 million rubles. and 74,003 million rubles. respectively.