Contact phone numbers from the bank. OTP Bank hotline - free phone for communication

OTP Bank offers a wide range of services, including lending services. You can find out the balance of the debt in six ways: through a mobile application, SMS banking, Internet banking, using a mobile application for borrowers or at a branch of a banking organization.

Loan balance via internet bank

Personal account "OTPdirect" is a functional and round-the-clock service that allows you to get acquainted with the status of an account or loan, as well as pay for utilities, etc. On https://direkt.otpbank.ru, you must enter the login and password that are issued when signing the loan agreement. The service is provided free of charge.

Find out the balance of the debt through the application "OTPdirect"

A bank client can download the OTPdirect mobile application to a tablet or phone for free. The program is a service similar to Internet banking. You must use the same login and password as for Internet banking.

We use SMS banking

If there is no Internet connection, then you can use SMS-banking. The service allows you to get everything necessary information. The borrower should simply send an SMS message to the short number 5927. The message must contain the text: CREDIT .

If there is a need to get full access to the SMS banking service, then you need to send the text "HELP" to the short number.

Debt check in the OTPcredit application

The borrower will have access to the following options:

1. Familiarization with the exact amount on the loan and the number of days remaining until the date of the next payment.
2. You can find out the details of the borrower's account and other information necessary to repay the debt.
3. View detailed map, which shows the terminals and points where you can pay.
4. Tracking payments by loan agreement using a detailed chart.
5. Setting up notifications about the need to make the next payment.
6. You can view information about the terms of enrollment and the amount of commissions.
7. Repayment of debt from the mobile device account.

At the branch of OTP Bank

The borrower can obtain information about the status of the debt at the nearest branch of the bank. The client must have a passport with him. To find out the location of OTP Bank branches, you need:

• go to the official website of the credit institution https://www.otpbank.ru;
• select your city at the top;
• click on "Branches and ATMs".

The user will see a map with the location of branches, terminals, etc., as well as indicators of the current workload.

Through the Help Desk

The bank customer can call help desk by phone 8-800-100-55-55 or 0707 from mobile devices. The call is free for holders of a SIM card of the main Russian telecom operators. The service operates around the clock.

OTP Bank- one of the largest retail banks. The bank belongs to the Hungarian group of companies of the same name. The main activities of the bank are: POS lending, credit cards, cash loans, as well as accepting deposits from the public. The bank issued its first loan in Russia back in 2003, financial rating bank is rated as stable. The bank has a developed network of branches in Moscow, as well as in large cities of the country.

The personal account is the center for managing the client's financial assets. Login to the office is carried out remotely using a computer and login identifiers - login and password. The login and password for entering is usually issued to a client of a financial organization when opening a financial product in a bank: an account, a deposit, a loan or a bank card.

To enter your personal account, you must go to the official website of the bank at https://www.otpbank.ru/ and in the upper right corner click the "Internet Banking" button. The system will redirect you to the login page for your personal account, where you need to enter your login and password received during registration and click the "Login" button.

Login to enter OTP Bank is your contract number banking services or card number in 16 digit format. A temporary password for the first login to your personal account will be sent to your phone via SMS.

If the data is entered correctly, the system will redirect you to the main page of your personal office of the OTP Direct. We advise you to immediately change the temporary login password when you first log into the Internet bank ( it is only valid for 3 months from the moment you receive the SMS!) to permanent for safety reasons.

Be careful when entering your username and password! The client is given three attempts to log into the Internet bank! After the 3rd unsuccessful login attempt, your login will be blocked and access will be restored only by calling the hotline or during a personal visit to a branch of a financial institution.

OTP Direct is a convenient way to manage your accounts and cards remotely.

You will see a page with a user-friendly interface, where all functions are divided into tabs for convenience:

1. My products (your cards, loans, deposits and accounts)
2. Opening a deposit (opening a deposit online)
3. Special offers (personal offers from the bank)
4. Settings (settings for your personal account and login security)

To connect your personal account OTP Direct, you need to become a client of the bank. To do this, you may have one of the financial institution's banking products open.

Registration of a personal account is carried out in any branch of OTP Bank. To do this, you need to write an application for connecting the Internet Banking service, present your passport to a bank employee and wait for a sealed envelope with a username and password to be received.

If you do not remember whether you registered in the system or not, you can call the bank's hotline at 8-800-100-55-55 and clarify whether you have been assigned a login. The contact center employee will need to provide passport data and a code word (used when calling the contact center to identify the client).

If you are lucky, the operator will remind you of your login, and the password will be sent via SMS to the mobile phone specified in the banking service agreement.

There is no subscription fee for using the Internet Banking service.

If you are unable to log into your personal account, then we advise you to check the correctness of the entered data: the reason may be the wrong letter or number, the keyboard layout, or the pressed Caps Lock key. After three unsuccessful login attempts, your Account is blocked and you need to use the password recovery function. To recover the password from the OTP Direct personal account, there are several solutions:

1. Restoring access by calling the bank's hotline 0707 ( the most convenient and fastest option)
2. Restoring access to a bank branch
3. Password recovery on the OTP Bank website ( the function is not working since September 14, 2018 )

Let's look at each of these methods in more detail.

Option 1. The password can be recovered by a special phone number of the bank 0707 : the contact center employee will need to provide passport data, card number and code word. After verifying the data and establishing your identity, your phone will receive one-time password to enter the online banking system.

Option 2. The easiest way to get a new password for your personal account is a personal visit to the branch of OTP Bank. You must have a passport of a citizen of the Russian Federation with you. Upon arrival at the branch, you must ask the employee to give you an application form for restoring access to the OTP Direct Internet Banking service. Once the application is accepted, you will be given a new temporary login password.

Option 3 (non-working method). Password recovery on the bank's website. To restore access to the OTP Direct system, go to the login page for your personal account at https://direct.otpbank.ru/ and click the "Forgot your password?" button. The system will redirect you to the access recovery page, where you must enter the code word and card number in 16 digit format. If you do not have a card, then click on the link "No card number?" to the right of the card image. and instead of its number, enter your full name, date of birth, series and passport number and press the "Continue" button.

If the data is entered correctly, a new one-time password for entering SMS will be sent to your mobile within a few minutes.

Recover your password in any way convenient for you from the ones listed above.

Mobile application OTP Bank

OTP Bank has a mobile version of its personal account - this is the OTP Direct mobile application. Applications replaces all those familiar functions that are in personal account bank client. The mobile application is provided free of charge and is available for users of mobile devices based on iOS and Android.

To enter the mobile application, use the login and password received when registering the OTP Direct service. After the first login to the application, you can set up subsequent logins using a 4-digit digital password.

The following features will be available to you in the mobile app:

1. Detailed information on your banking products, viewing account and card statements
2. Transferring money to another bank using free details
3. Bank transfer between your accounts or to the card of another bank client
4. Implementation of control over a credit card or loan: information on the amount of debt, the date of the next payment, a complete payment schedule
5. Blocking access to OTP Direct
6. Change login and password to login
7. Changing SMS notification settings

For installation mobile application go to your device's app store and type "OTPDirect" in the search bar. The results should show a card with corporate logo bank with the same name. To download it to your gadget, click the "Install" button and wait for a new icon to appear in the device menu.

Hot line The OTP of the bank will be required by many clients of the institution. But how to contact the contact center specialists? Our article will offer several ways for users.

OTP bank is quite large financial institution. There are several advantages of the institution that should be listed:

1. A wide range of services is offered.
2. The financial institution is quite reliable.
3. It offers attractive conditions to clients.
4. Has a good reputation in the market.
5. Develops new products.
6. Released a handy app.
7. Organized customer support.
8. You can quickly contact the experts if necessary.
9. There are no problems in cooperation with the institution.

OTP bank phone: free for communication with the operator

Today, there are several ways to contact the operator:

• hot OTP line jar.
• The form feedback on the site.
• Write to email.
• Through social networks.
• In the application.

OTP Bank hotline phone - free from mobile

Many customers use the hotline. This is a fairly simple way to contact the institution's specialists. On the this moment the organization provides several numbers, you can call them from a mobile or landline phone:

1. For loans at retail outlets - 8 800 200 70 05.
2. By credit cards – 8 800 200 70 01
3. For small businesses - 8 800 200 70 09.

OTP bank phone number - hotline for a loan with an operator

Phone for cash loans and deposits - 8 800 100 55 55.

When calling you will need:

• Wait for the operator's response.
• Report the reason for the call after the connection.
• Provide personal data to identify the client.

By email

Email is another way to get in touch. Some customers are unwilling to call the OTP Bank hotline. In this case, you can send a letter. Specialists will consider the appeal and send you a response to the same address from which the postal item was received.

Available contact addresses:

1. Advice on the products and services provided - [email protected]
2. Questions about the online service - [email protected]
3. If you would like to make a complaint, please write to [email protected]

In social networks

• VK - @otpbank_ru.
• OK - @otpbank.russia.
• FB - @otpbank.ru.
• Twitter - @OTP_Bank_Russia.

In the application

The bank also has its own application. It allows customers to manage an account and receive information of interest. Let's list the benefits of the program:

1. She is easy to learn.
2. It can be quickly downloaded from the official store.
3. The program has a stylish design.
4. It provides many useful features.
5. Updates and gets better with time.
6. You will be able to use the application comfortably.

You can download the program in the official store. It is freely distributed and available to all customers. The application has a special item for communication with the bank, you need to go to it.

Feedback form

You can contact the institution through the feedback form. This will require:

• Go to the portal https://www.otpbank.ru/.
• Find the "Contacts" section.
• It contains a form to fill out.
• Enter the requested information and enter your question.
• Submit your request for review.
• A specialist will contact you shortly and answer your questions.

The choice of method depends on how quickly you need to contact employees and which option is most convenient at the moment.

Founded in 1994, OTP Bank today is a universal credit institution providing a full range of modern financial and credit products and services for corporate and private clients. The company is also included in the top 50 banks in Russia, and in some separate areas it is a leader in the country's market. The bank's management, represented by authorized employees of contact centers, accepts for consideration oral and written requests from its customers on all issues regarding the quality of service and the provision of their services.

OTP Bank support service: how to help the client

Whichever way you choose to submit your application, you can always:

• Find out about the status of your account, deposit card or loan;
• Clarify the balance of your funds and details of the latest transfers;
• Block the card if it has been stolen or lost;
• Order certificates of any type from the bank;
• Close the deposit ahead of schedule without visiting the office;
• Check the current exchange rate;
• Find out detailed information about all products and services;
• To plug additional services bank or deactivate them;
• Get help with online banking or restore access;
• Find out about the work schedule and addresses of branches, terminals and ATMs.

How to apply to OTP Bank: 4 ways to contact support

You can contact the support service of OTP Bank through several channels:

1. Online resources on the Internet - a feedback form on the bank's website, e-mail, official communities in social networks;

1. Phone numbers of contact centers;
2. Postal address of the main office of the bank;

Postal address of the Head office of OPT Bank: Russian Federation., 125171, Moscow, Leningradskoe shosse, 16A, building 1.

1. Registration of a written appeal in the official representative offices of the bank.

How to call OTP Bank

There are several contacts of the bank's round-the-clock support center:

• Free short number 07-07 for calls from mobile phones country;
• 24/7 hotline 8-800-100-55-55 for free calls from landlines in Russia;
• International format number +7-495-775-33-53 for calls from all landline phones in the Moscow region or from abroad;
• Login "otpbank_russia" for Skype calls.

Before contacting an employee of the OTP Bank hotline, you will be given the opportunity to listen to the voice menu items of the automatic operator. Thus, you can find answers to the most popular questions of users or get acquainted with the offers of the bank. Before calling a Skype consultant, make sure that your device's headset and microphone are connected and working properly.

Online connection with the support service of OTP Bank

Depending on the topic of your appeal, bank employees will need to provide the following information:

• date of birth;
• Passport data;
• Bank or agreement card number;
• Priority method for receiving a response;
• Address of residence, phone number, e-mail;
• Copy of certificates, checks or statements.

The OTP Bank support service is available through a convenient feedback form on the website:

1. Go to the contacts section "Contact them" on the bank's page.
2. Indicate your personal data in the opened questionnaire form "Contact the bank".
3. Mark the topic of the appeal.
4. Please describe your situation or question in detail.
5. If necessary, add a file with a copy of the documents.
6. Agree to the terms of processing your data.
7. Enter the code from the image and submit your request.

Registration of such applications in single register OTP Bank support service takes place on the day the application is received. The answer will be provided through the communication channels provided by the client in the application. This may be a written response to the client's address, a response to email address, SMS notification, verbal response by phone or directly at the bank office.