Renaissance insurance list of car services. Renaissance insurance (including intouch insurance) - reviews about the company
001GS17-017735. Accident 06/19/17. Podolsk M.O. Injured side. Renaissance client. OSAGO policy series EEE No. 0908728573. I applied the next day - 06/20/17 to the Podolsk branch of the insurance company. All documents were taken. Didn't get any copies. Issued a referral for examination. (I chose from the provided service stations less than 50 km from the accident Kashirskoe shosse 45 (- wait for a call from this service station, the car is not on the move, - I’m wondering if the insurance company will pay for the transportation of a car by a tow truck? Of course, - the answer follows., - if there is a receipt vehicle number, make, model, receipt number.Next, I'm looking for one.I find it.It seems everything is fine), with ... I'm waiting for an expert.
Examination exclusively on Wednesdays. We wait. OK. Phoned an expert. A conversation from an expert immediately with non-normative vocabulary on the phone. Well, we are all human. We are all human. We agreed on the phone and met. The evaluation has taken place. We wait. We wait. 3 days waiting. 5 waiting. As a result, the service station at 45 Kashirskoye Highway (I don’t remember the name of the service station) refuses to repair, according to the office in Podolsk. I am rewriting the application for repair to another service station at Kashirskoye shosse, 39, p.1. Everything. The car will be taken in for repairs. Hooray.
Time to call the tow truck. I'm calling. I take time off from work at my own expense. I take the car to the service station (Kashirskoye sh. 39, c1), with which an agreement was concluded with the Renaissance company. In the repair contract from the service station - the time of readiness - on a call. No calls from the service station. There are no calls from Aleksey Nikolaevich Strekalovsky, who received my car. After that, calls from my side to the service station - how are you doing? That is, we are waiting again, - there is no answer ...
As a result, the answer arrives: Repair for 216,000 rubles. You must pay an additional 139,000 rubles.
I don't understand what is happening now. OSAGO after 04/28/2017 is issued. Why should I pay? From repair-replacement: front strut, two front wheels, bumper, fender and little things. Yes, even if as expected - both racks change. Still, this amount will not come out.
OK. It's clear. Divorce. Well, what is not clear. We are all human, we are all human.
I'm calling the Renaissance. (I ask you to take into account the human factor - the hope for understanding and compliance with the legislation of the Russian Federation, in this case, the amendments to the Federal Law No. 40 of 04/28/2017.) I am calling. I'm calling. I'm calling.
My car has been at the service station since July 24, 2017 (39 Kashirskoye sh., p. 1). What with her? As there?..
In parallel, through 8-800-333-88-00 I'm trying to figure out how to pay for the tow truck. Negative answer.= The receipt does not contain a receipt number. Route not specified. T.S. model not specified…
How so? I look at the receipt. Everything is. All of the above.
I call 8-800-333-88-00. What about repair? Answer: A service station cannot repair your car. No those. opportunities. ??? Define means. And for 139,000 there was an opportunity.
It seems not a rarity - 2006 onwards.
They offer to come to the central office at Derbenevskaya embankment, 7, building 22. I'm going today. I'm coming
2.5 hours from Podolsk and I'm there.
They offered a payment, but it is not clear how much or repairs at the next service station on the list. I chose repair at the next service station - Major 47 km of the Moscow Ring Road. Again, wait for a call from this service station, but rather call again to find out. Look for a tow truck that won't pay for Renaissance again. Take time off from work at your own expense. It is not known how they will give me my car from Kashira, 39 p.1. And what will happen on the Major, 47 km of the Moscow Ring Road ...
I wrote in short.
Accidents are stressful even for experienced drivers. In this state, a person does not always make the right, thoughtful decisions. This is used by the so-called "auto-lawyers" who offer their services at the scene of an accident. Consult by phone with our specialists before signing any documents from "auto lawyers".
Under the policy of compulsory civil liability insurance (OSAGO), we indemnify the injured party for damages. federal law"About compulsory insurance Civil Liability of Vehicle Owners” No. 40-FZ establishes the maximum amount of payment:
- up to 50,000 rubles if the accident was registered until June 2, 2018 two participants independently, without the participation of traffic police officers (registration according to the Europrotocol);
- up to 100,000 rubles for mechanical damage vehicle if the accident was registered after June 2, 2018 by two participants independently, without the participation of traffic police officers (registration according to the Europrotocol). Conditions for making a payment in case of disagreement between the participants in the accident provided in accordance with paragraph 5. Art. 11.1 Federal Law "On OSAGO";
- up to 400,000 rubles for mechanical damage to the vehicle each victim;
- up to 400,000 rubles for property damage each victim, for example, luggage / cargo, road infrastructure objects (signs, traffic lights, public transport stop pavilions, fences, etc.), various buildings, fences, etc.;
- up to 500,000 rubles for damage to life or health to every victim.
Claiming damages from your insurance company
If you are recognized as an injured party as a result of an accident, then for compensation for damage under the OSAGO policy, you need to contact your insurance company This is called direct damages. In order to compensate for the received damage, three conditions must be met in your insurance company (depending on the date of occurrence of the insured event):
- The accident occurred as a result of a collision between only two vehicles (the trailer is considered part of the vehicle);
- both participants have valid OSAGO policies.
- in an accident, only vehicles were damaged (people or other property were not injured);
- The accident occurred as a result of a collision of two or more vehicles (the trailer is considered part of the vehicle);
- All participants in the accident have valid OSAGO policies
Compensation for damages in the insurance company of the culprit
If at least one of the conditions of “direct compensation for damage” is not met, then you need to contact the insurance company of the person responsible for the accident for compensation.
Information for victims
For injured persons, including those in the region of residence of which there is no our office, we offer the opportunity to report insured event by e-mail, or by exchanging the necessary documents in electronic form using our website. This requires copies of all required documents by email to: [email protected](document format PDF or JPEG; no more than 5 MB per letter), or submit them using our website (file formats: pdf, jpg, jpeg, bmp, png, tif, gif., maximum size each file no more than 2 MB.). After a preliminary check of the documents, within three days, a response will be sent to your e-mail address about the compliance of the submitted documents with the requirements. If the provided documents are sufficient, then the original documents must be transferred to our office, and if there is no office in your region, send the original documents by Russian Post to our address to compensate for the damage received.
Reimbursement methods
In accordance with the Federal Law "On Compulsory Insurance of Civil Liability of Vehicle Owners" No. 40-FZ under contracts concluded after 04/28/2017:
Insurance compensation for damage caused passenger car owned by a citizen and registered in Russian Federation, is carried out (with the exception of cases established by clause 16.1 of this article) in accordance with clause 15.2 of this article or in accordance with clause 15.3 of this article by arranging and (or) paying refurbishment damaged vehicle of the victim (compensation for damage in kind).
Here was in insurance concerning indemnification under the policy. He brought the documents, wrote a statement, inspected (a long nomenclature, and employees also work slowly) The question arose of choosing a service station, it turns out that there is only Russia asto, Blok is no longer there, and there are special conditions for sending to Jenser. although in Jenser they speak with the insurance Renaissance there is a contract. I read a lot about Rus auto good reviews from Opel owners, as well as from acquaintances (who were repaired there)
They sent it to the Block earlier .... it takes a long time to repair it, and it’s also not of high quality, that after that you still go to the service and get it repaired! Asked to Jenser .. refused. So the question becomes to put it in the service station where people swear or receive payments .... which are not enough for a normal car repair.
2010-08-24
The answer of the representative of the insurance company Renaissance insurance
Dear Eugene!
Thank you for your feedback!
The company issues referrals for repairs to its customers in accordance with the terms of the contract. Your insurance contract provides for repairs at the dealer's workshop in the direction of the Insurer. After considering your case and recognizing the event as an insured event, the company can issue you a referral for repairs to the dealer station with which we have concluded an agreement.
Note that the list of workshop partners is not part of the insurance contract and may change. Changing the list of partners is a natural process that all companies go through. We refuse workshop partners who significantly inflate the prices for parts and labor, do not meet the requirements for customer service and repair quality. If a partner receives complaints from customers, we also refuse to cooperate with such a service station. Once again, we want to draw your attention to the fact that we can send your car for repair to a dealer station with which we cooperate.
Sincerely,
Customer Service Quality Control Center
OOO Renaissance Insurance Group
800 333 8 800
Tamara Ermolenko | Customer Service Quality Control Center | Renaissance Insurance Group LLC
For getting compensation payment each client is obliged not only to fix the insured event, but also to correctly fill out the application form for receiving payment.
Thanks to the development of new technologies, citizens can prepare before a personal visit to the office of the insurer. On the websites of insurance companies (including the official page of Renaissance Insurance) there are application forms that are submitted to the departments of the organization. You should figure out what documents can be found on the Internet resource of the Renaissance insurance.
"Renaissance Insurance" - download application forms for payment of OSAGO and CASCO
When contacting the office of the insurance company, you should fill out an application form, depending on the insurance program purchased.
IC "Renaissance Insurance" provides customers with the opportunity to access the main sample applications remotely. Forms, approved sample for insurance:
- and . In this case, we mean both CMTPL liability insurance and CASCO insurance. In the first case, a citizen can download a sample application for compensation and a notice of an accident. For CASCO, more forms are available regarding both notification of an incident and receipt of cash payments from insurance. The user can download the following statements:
- Forms for OSAGO:
- Forms for "CASCO":
It should be noted that according to OSPO, the notification is sent online. Some programs do not provide application forms. In this case, you must independently draw up a document in which you indicate the full data of the insured person, describe what happened, and request compensation from Renaissance Insurance.
"Renaissance" - a list of documents for receiving payments
In the event of an insured event, it is necessary to remain calm so as not to take unnecessary actions that will deprive the citizen of the right to compensation. After solving the problems, you should download the application, and then fill it out.
However, in addition to this paper, you will need to send additional documents to the Renaissance Insurance office. Since their list depends on the specific program, you need to pay attention to this issue.
OSAGO
In the event of an accident, the parties need to call a traffic police officer or draw up a European protocol on their own. After that, you should send a notice to one of the offices of the insurer. You will also need to prepare:
- The passport.
- Bank details.
- Papers for a car.
- Appraiser's report.
- Documents from the hospital (in case of treatment).
- Certificates and conclusions about disability.
- Death certificate.
In case of an accident, fill out the Renaissance forms:
| O insurance compensation or for direct damages | The document should indicate:
|
| Sample power of attorney to represent the interests of a legal entity | It is necessary to write in the event that the transport is issued to the company and an authorized employee claims the loss. The form should indicate:
|
It is indicated:
|
|
It is indicated:
|
Specific papers depend on whether people were injured, and what degree of injury they received. The notice and electronic copies of documents can be sent to: [email protected].
Within the framework of the law, every driver is obliged to buy OSAGO. Exactly binding contract will help protect the financial interests of the party guilty of the accident, since the payment will be made at the expense of the insurer.
"CASCO"
The package of documents in this case is standard. A citizen whose vehicle has been damaged, regardless of the nature of the incident, must prepare:
- Title or vehicle certificate.
- Rights. Please note that provided driver's license citizen who was driving at the time of the accident.
- Passport (of the applicant).
- The original policy.
- Power of attorney, if the interests of the insured are represented by another person.
- Receipts for insurance premiums.
Forms "Renaissance Insurance" for CASCO:
| About the CASCO incident | Always filled. The form should indicate:
|
| About GAP incident | You will only need to fill in if the contract provides for payment in the event of theft, theft or complete destruction. The form contains the same information as in the CASCO accident statement. |
| About GAP termination | To be completed if the policyholder has decided to cancel the policy. You will need to specify:
|
| About theft or theft | It will only need to be filled out when the vehicle is stolen. Apart from general information, which should be reported, the address and circumstances of the theft are indicated. |
| About the payment of compensation | It must be filled in if you need to receive a payment in cash. |
| About cancellation of an insured event | It will be required to fill in if, for any reason, the insured has decided to refuse payment. You must specify the details of the car and the reason for the refusal of payment. |
| Sample power of attorney to represent the interests of the owner of the car in the insurance company | A power of attorney is needed if it is not the owner of the vehicle who deals with the issues of obtaining compensation, but a trustee. The form specifies:
|
| Sample power of attorney to represent the interests of the organization | It is requested if an authorized employee of the company applies for the payment. Requested data:
The power of attorney must be signed by the director and stamped. |
| Sample letter of instruction, if payment by details | Requested if the payment is made in cash. |
| Sample letter of instruction, in case of repair at the station | The form is filled in if the client chooses to repair at the station. |
| Statement of total loss if the car is transferred to the insurer | If the car is not subject to restoration, then it is transferred to the insurer upon application. The form should indicate:
|
| Claim for total loss when the car remains with the client | To be filled in if the policyholder has accepted to keep the good balance for himself. Please indicate on the form:
|
Depending on the nature of the incident, a certificate from the hydrometeorological center, a decision to initiate criminal / administrative proceedings, a Form 3 certificate, a certificate of medical examination may also be required. You also need to print and fill out the application.
CASCO is a voluntary type of insurance, which provides for payment in the event of damage and theft of a vehicle.
"Renaissance" - where to apply for an insured event?
The application and a package of documents must be sent to one of the offices of the Renaissance company. They are present in many regions of the country, but not in all. To obtain detailed information about customer service points, do the following:
Payouts are dealt with by the Claims Department. You can make changes and terminate the insurance form at the manager at any office.
To get detailed information, you must use the "More Details" link located under the name of a particular office. The user will be redirected to a new page with the branch's address, opening hours, and contact details.
Particular attention should be paid to the list of services that are provided in the selected office. The set of programs that specific departments work with is limited. For example, in some offices you can receive a payment only under OSAGO or CASCO. At the same time, it is pointless to contact other departments on these issues.
So to get monetary compensation, the Renaissance Insurance client needs to collect a package of documents and provide them to the employees of the organization. You can save time by downloading the application forms, printing them out and filling them out. The list of additional securities depends on the insurance program and the circumstances.
It is necessary to submit the collected documentation to the branches of the insurer. You can find the company's office using its official website. Before a personal visit, you should make sure that a particular branch works with the program under which the insurance is issued.
In conclusion, it can be noted that any application form must be filled out correctly. It is unacceptable to make changes and provide false information. If you have any questions, each client can always ask for help from an employee of the company.
Accidents are stressful even for experienced drivers. In this state, a person does not always make the right, thoughtful decisions. This is used by the so-called "auto-lawyers" who offer their services at the scene of an accident. Consult by phone with our specialists before signing any documents from "auto lawyers".
Under the policy of compulsory civil liability insurance (OSAGO), we indemnify the injured party for damages. The Federal Law "On Compulsory Insurance of Civil Liability of Vehicle Owners" No. 40-FZ establishes the maximum amount of payment:
- up to 50,000 rubles if the accident was registered until June 2, 2018 two participants independently, without the participation of traffic police officers (registration according to the Europrotocol);
- up to 100,000 rubles for mechanical damage to the vehicle if the accident was registered after June 2, 2018 by two participants independently, without the participation of traffic police officers (registration according to the Europrotocol). Conditions for making a payment in case of disagreement between the participants in the accident provided in accordance with paragraph 5. Art. 11.1 Federal Law "On OSAGO";
- up to 400,000 rubles for mechanical damage to the vehicle each victim;
- up to 400,000 rubles for property damage each victim, for example, luggage / cargo, road infrastructure objects (signs, traffic lights, public transport stop pavilions, fences, etc.), various buildings, fences, etc.;
- up to 500,000 rubles for damage to life or health to every victim.
Claiming damages from your insurance company
If you are recognized as the injured party as a result of an accident, then you need to contact your insurance company for compensation for damage under the OSAGO policy, this is called direct compensation for damage. In order to compensate for the received damage, three conditions must be met in your insurance company (depending on the date of occurrence of the insured event):
- The accident occurred as a result of a collision between only two vehicles (the trailer is considered part of the vehicle);
- both participants have valid OSAGO policies.
- in an accident, only vehicles were damaged (people or other property were not injured);
- The accident occurred as a result of a collision of two or more vehicles (the trailer is considered part of the vehicle);
- All participants in the accident have valid OSAGO policies
Compensation for damages in the insurance company of the culprit
If at least one of the conditions of “direct compensation for damage” is not met, then you need to contact the insurance company of the person responsible for the accident for compensation.
Information for victims
For injured persons, including those in the region of residence of which there is no our office, we offer the opportunity to report an insured event by e-mail, or by exchanging the necessary documents in electronic form using our. To do this, you need to send copies of all necessary documents by e-mail to the address: (document format PDF or JPEG; no more than 5 MB per letter), or submit them using our (file formats: pdf, jpg, jpeg, bmp, png, tif, gif., the maximum size of each file is no more than 2 MB.). After a preliminary check of the documents, within three days, a response will be sent to your e-mail address about the compliance of the submitted documents with the requirements. If the provided documents are sufficient, then the original documents must be transferred to our office, and if there is no office in your region, send the original documents by Russian Post to our address to compensate for the damage received.
Reimbursement methods
In accordance with the Federal Law "On Compulsory Insurance of Civil Liability of Vehicle Owners" No. 40-FZ under contracts concluded after 04/28/2017:
Insurance compensation for damage caused to a passenger car owned by a citizen and registered in the Russian Federation is carried out (with the exception of cases established by paragraph 16.1 of this article) in accordance with paragraph 15.2 of this article or in accordance with paragraph 15.3 of this article by organizing and (or ) payment for the restoration repair of the damaged vehicle of the victim (compensation for damage in kind).
