Other reviews about Promsvyazbank. Corporate cards The corporate card of Promsvyazbank is blocked

Good afternoon!

On August 11, 2015, all the card accounts of an individual were blocked for me WITHOUT warning. I called the Call Center to find out the reason, I was advised to contact the service department. Arriving at the Dolgorukovskoye branch, the employees refused to provide me with information in writing due to the blocking of the cards, but in words they explained that the bank’s security service (financial monitoring) had blocked the accounts, recognizing card transactions as doubtful (there is an audio recording of a conversation with bank employees). My money was blocked on card accounts, to my question (how can I get MY money back), employees are forcing me to write an application for closing card accounts and then I will receive the money only after 45 days, but you don’t think this is a violation of Art. 395 of the Civil Code of the Russian Federation ".... Illegal retention and use Money..."!?? No information on blocking is provided, documents confirming the origin of money are not requested, money is illegally withheld and not returned, which caused me great inconvenience and deprived me of my livelihood, since all the money was on the cards and I actively used it and tried to keep cash as little as possible!Because of the current situation, I have been in a stress-depressive state for the second day, I can’t work normally, I was forced to take time off from work at my own expense, and therefore I bear losses as material, as well as moral!

Guided by Art. 4 of the Federal Law "On the Protection of Consumer Rights" and Art. 395 Civil Code RF, I want:

1. Until August 14, 2015, I demand to return to me the funds blocked on my card accounts in the amount of 411,214 rubles. 54 kopecks, as illegally withheld.

2. Make a recalculation of the commission for annual maintenance and SMS-informing on cards, for the billing period, because the service was not rendered in full, and refund me the difference in the cost of services not rendered to me!

3. Promptly pay interest on illegal use other people's money in accordance with Art. 395 of the Civil Code of the Russian Federation in the amount corresponding to the estimated amount on the day of reimbursement of fixed assets.

4. Immediately notify me of the decisions made in relation to the above requirements by phone, as well as in writing at the branch of Dolgorukovskoye DO serving me.

In case of non-fulfillment of the above requirements or evasion from their fulfillment in statutory terms, I will be forced to apply to the court for the protection of my rights and legitimate interests with a claim against your organization “for compensation for material damage, forfeit, compensation for moral damage and penalties for non-compliance with voluntary meeting the requirements of the consumer, as well as other costs. This request will also be sent to the online reception. Central Bank RF and Rospotrebnadzor!

To activate a Promsvyazbank card, insert it into an ATM, enter a PIN code and perform any operation: view the account balance, withdraw cash, pay for services.

Balance check

You can check the current balance on the card in one of the ways.

At a bank branch. Contact the bank branch, provide a passport and credit card, and the employee will give detailed information about the status of your account.
Through the hotline. Call Promsvyazbank's round-the-clock hotline at 8495 787 3333. After providing the operator with data on the card number, passport data and code word, you will be informed of the balance.
Through the ATM of Promsvyazbank. Enter your PIN code, select the "Account balance" service, and the ATM will display the amount of your account on the screen. The cost of the operation is 30 rubles.
Through the site. Go to the official website of the bank in the "Contact us" section and use the free online call option. To do this, you need to have headphones and a microphone, but otherwise the procedure is no different from a regular phone call to a hotline.
Through internet banking. To activate this service, contact the bank branch, and you will be provided with a login and password to enter your personal account. PSB-Retail office. To check the balance, enter the Promsvyazbank website, find the "Login to Internet Banking" section, enter the number in the appropriate field mobile phone and register it in the system. After that, use the given login and password to enter PSB-Retail, select the "Cards" option, enter the account number and click "Get information about the balance and transactions."
Through the PSB-Mobile mobile phone app. Download the application, activate it, and information about the state of your account will always be at your fingertips.

Balance replenishment

There are several ways to top up your card balance.

In the branch of Promsvyazbank. Money will be credited to the account instantly, no commission for the operation is taken.
Through the Promsvyazbank terminal. Money is credited to the account within 1 hour, no commission is charged.
Through branches of other banks. Money comes to the balance within 1 banking day. Before making a transaction, check with the operator for information about the commission charged.

How to block a card

If your card is lost or stolen, you need to immediately block it.

Call the customer service center at 8 495 787 33 33 or 8 800 333 0303, provide the operator necessary information and order the blocking of the card.
If you are connected to the PSB-Retail online banking service, you can block the card directly from personal account this system.
Personally visit the Promsvyazbank office and resolve the issue with an employee. Have your passport with you.

How to increase your credit limit

The credit limit on Promsvyazbank cards is renewable. This means that if the borrower repays the debt on time, the card balance is gradually replenished. If you need to increase the credit limit, please contact the bank with your passport to write an application.

How to change PIN code

You can change the PIN code on the card using the Promsvyazbank ATM. To do this, insert the card into an ATM, go to the "Card management" section and select the "Change PIN code" option. Enter a new number combination and confirm it. If the transaction is successful, you will be issued a receipt with notification of the PIN change.

How to close the card

To close a credit account, you need to make sure that you have fully repaid your debt. If everything is in order, then contact the bank branch and write an application to close the card account. You need to have your passport and credit card with you. When the application is considered, the bank will notify you.

on 2015-12-08

Now it is difficult to find a person who would not have at least one bank card. Based on this, any of us must be able to use the opportunities provided by this ergonomic means of payment.

These include the rapid blocking of the card if necessary - loss, theft, etc.

Why is it necessary to block the card of your own bank?

Trouble can happen to each person - the loss or theft of a wallet, wallet, handbag in which his money lies. If it is cash, the loss, in most cases, is irretrievable: in addition, if the wallet is found, there will most likely be no money in that place.

If the funds were on the card, then in order to use them, the criminal will need to find a pin code for it, and this takes time (if, of course, you yourself did not write it down on the back of the card).

As long as the criminal is busy cracking the code, you have time to block the bank card, i.e. prohibit any transactions with the money lying on it. In this case, even if the pin code of the card is hacked, it will be impossible to withdraw the funds lying on it, and the card will turn into an unnecessary piece of plastic.

For you, blocking is a simple procedure, and at any time you can unblock the card in order to gain access to the money lying on it.

How to block a card savings bank?

The Savings Bank card is in the wallet of every second Russian, so it is extremely important to know where to go in an emergency and what should be done first of all.

To block a Savings Bank card, you have the opportunity to collect free number bank call center 8 800 555 555 0 and tell the operator the main code word that is written in your documents when opening an account - in most cases this is the mother's maiden name.

If you have activated the "Mobile Bank" service, it is possible to block the card directly from the phone without the participation of the operator: send an SMS to number 900. The text of which looks something like this:

- then after a space, dash or # the last five digits

your card number;

- then after a space, a dash or # one digit indicating the blocking circumstance, where 0 is a lost card, 1 is stolen, 2 is forgotten in an ATM, 3 is another blocking circumstance.

If you are registered in the Sberbank Online Internet banking system, everything is much simpler: you just need to log into your own account and give an order to block the card.

It is possible to go to any branch of the bank and solve the problem of blocking the card with one of its employees.

How to block a VTB24 bank card?

If you find yourself in a situation that requires immediate blocking of your VTB24 bank card, you need to:

- call the customer service center 8 800 100 24 24 and, during the dialogue with the center operator, give an order to block the card (for this you will need to provide the operator with your full name and other information that he will request to confirm your identity);

- if you have used it before mobile bank VTB24 and have been registered in the aggregate TELEBANK - go to your own personal account from any device connected to the Internet and block your own card;

- go to the bank office and ask the manager to block your card.

How is it possible to block a Promsvyazbank card?

If your funds are stored on the Promsvyazbank card, if the card is lost or stolen, you have the opportunity to:

- call the customer service center at 8 495 787 33 33 (for Muscovites) or 8 800 333 03 03 (free for every resident of Russia), answer the operator's clarifying questions and order the blocking of the card;

- if you are registered in the PSB-Retail online bank, log into your own account from any device with Internet access, and in that place give an order to block the card;

– personally visit the PSB office and solve the problem together with a bank employee (for this you need to have a passport or other identity card with you).

Source: www.mnogo-otvetov.ru

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