Wtb 24 information service telephone. Vtb hotline

Such a large bank as VTB 24 necessarily has its own call center. You can call operators using several numbers from Russia and from abroad. By phone, the bank's clients can immediately resolve a number of issues. The main number for communication VTB 24 is 8800 100-24-24. The call is free, the call center operates around the clock.

VTB 24 hotline numbers

In addition to the main phone number " hotline»VTB 8800 100-24-24, there is one more Moscow call center number + 7-495-771-78-24. It is mainly intended for calls from abroad. In both cases, you can make a call to the contact center at any time - operators work around the clock. You can call from a cell or landline phone.

The cost of a call to VTB on the "hot line" 8800 100-24-24 is free, but you will have to pay for a call to a Moscow number in accordance with the tariffs of your operator. Accordingly, international roaming is activated when calling from abroad.

You can solve this problem by purchasing a special package "Privilege". The client will be assigned a personal manager with an individual number, which can be called free of charge from anywhere in the world.

Free services by phone 8 800 100-24-24

By contacting the VTB operator at the hotline number 8 800 100-24-24, you can online:

find out any information about the bank's services and products;
receive information about the conditions of deposits or loans, including obtaining a list of required documents;
order a credit card;
leave an application for any loan;
find out the balance of debt by credit card or an existing loan;
clarify the nearest date of payment and the amount of the contribution;
get information about the balance on the debit card;
connect VTB 24-Online;
confirm or cancel the transaction in online banking;
find out the current exchange rate at the bank and get advice on how to make an exchange.

Entrepreneurs, by calling the free phone VTB 24 8800 100-24-24, can get advice on opening a current account for business and connecting the Bank - Client Online service.

Naturally, the bank's clients can promptly solve any problems that have arisen, up to a statement about theft or loss of the card (however, the card can be closed only at the branch, coming up with a passport).

The operator has the right to identify the user. To do this, he will ask several questions regarding the name, surname, date of birth of the caller, his passport data and the code word.

Voice menu

Main numbers of the voice menu

By calling VTB on the hotline at 8 800 100-24-24, the client will first enter the interactive voice menu (IVR). By pressing the corresponding keys on the phone keypad in tone mode, the user will be able to get into various submenus and get the information of interest without connecting the operator. Moreover, some data, for example, about the balance on the card, can only be obtained from this menu - this is how confidentiality is preserved.

By calling VTB 24 on the hotline at 8800 100-24-24, the client enters the main voice menu and can do the following (the login and password mean codes for accessing the VTB 24-Online system):

to check the balance on the card, you must indicate your username, then press # and enter the last four digits of your card and again #;
for information on current loan you need to press sequentially 3, 1, your login, #, password, # and 2;
to get information about current deposits, press 3, 1, login, #, password, # and 4;
to obtain information about current accounts (for example, about the state of an account in a savings book or current account), you must press 3, 1, login, #, password, #, 4 and twenty digits of the number of the account of interest.

How to contact the operator immediately

In order to contact the operator by calling VTB 24 on the Hot Line at 8 800 100-24-24, you often have to listen to the robot for a long time, and it is not always clear which specialist will help solve your problem. To quickly connect to an operator, you can go for the following trick:

call VTB 24 at 8800 100-24-24;
select the submenu section on the issue you are interested in (loans, deposits, online banking, etc.);
quickly press the number 0 - there will be an immediate connection with the operator.

VTB 24 provides high-quality free and round-the-clock support for its customers by calling the Hot Line number 8 800 100-24-24

conclusions

It is very convenient to use the hotline number. A sufficient number of agents work in the contact center, so waiting times are minimal. The most important thing is that the call to the phone number 8 800 100-24-24 VTB 24 is free, so you can calmly resolve your issue without worrying about the money spent. A automated system the answer will allow you to get the information of interest even faster, while maintaining confidentiality.

VTB Bank 24 Support Service offers long-term and future customers remote service. A whole staff of the bank's employees can easily navigate the company's proposals, advise individuals and legal entities.

You can call VTB 24 for free and find out the state of your personal account, exchange rates, interest on loans and deposits to date. Most of the calls to the hotline are related to the Internet bank, mobile application and lending. Please note that the list of questions is not limited, ask any questions related to the activities of PJSC "Bank VTB".

Have a question for the representatives of the organization? Call VTB 24 support service and get operator's advice. VTB 24 hotline operates around the clock.

VTB Bank 24 hotline for individuals

VTB 24 has a single telephone line for individuals. The call is free from mobile and home phones in the Russian Federation. The hotline has a navigation voice menu for switching to a specific department, operators work at any time of the day, including holidays.