Electronic utility bills. All about ways to pay utility bills without commission

Like any other, consumers are required to pay utility bills in full and on time. The cost of these services is determined in accordance with the approved legislative and regional acts. The same accrual procedure is engaged in Management Company, a homeowners' association, or the provider organization directly.

After the calculations for the past month have been made, a paper receipt arrives at each apartment address. Payers make payment accordingly in the amount indicated in this document. For various reasons, owners do not always have the opportunity to receive such a receipt, for example, if they are in another city, region or even outside the country, as well as if they rent out the tenant's apartment under a contract and want to control utility bills.

In general, if the owner does not have a receipt for the rent, the following instructions can be followed:

Clarify the amount of payments for housing and communal services by directly contacting the housing office in person and naming the address of the apartments of interest;
Request information regarding accruals for rent via the Internet, for example, on the official website of your bank, in personal account service provider organization, website public services, other;
Information about debts can also be obtained during a personal visit to the organization that provides the service, or by calling there by phone.

Ability to print a document

If a consumer needs a paper payment for housing and communal services in order to see all the listed services, tariffs, accrued amounts, the receipt can be printed out independently by anyone via the Internet resource. For example, you can use the city services page by selecting the "Apartment, housing and communal services" tab on it and clicking in the window that opens the function "Receive and pay for a single payment document».

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To receive a receipt for payment specifically for your apartment, you must specify your personal account number, payer code, a regular or debt document is required, as well as the payment period. Based on the results of the entered request, exact copy receipt sent earlier to the address. It can be viewed online, as well as sent to your email address with a subsequent printout.

Some time ago, a certain information state system Housing and communal services, thanks to which consumers have the opportunity to remotely receive information on charges for utilities. From the same resource it is convenient to pay rent, being anywhere and at any convenient time, adjust payments and leave complaints about the management company.

Innovative Services

In accordance with the tenth paragraph of article 161 in Housing Code Russian Federation, the managing organization undertakes to provide consumers with free access to information on the calculation of payments, work performed, services for the repair of common house property high-rise building. Withholding any of this information is contrary to the disclosure standards that have been approved by the government of the Russian Federation. Moreover, in the relationship between the managing organization and the consumer in the field of relations for utilities, the provisions of the law on the protection of consumer rights apply.

This also means that the receipt to the owner of the apartment for the rent can be sent to:

The advantages of receiving payments in electronic format is that the consumer receives payment documents on the same day that the invoice for payment was generated. Each homeowner has the opportunity to download and print a receipt at any time convenient for him, check and pay according to the payment document in a remote format, while on vacation or on a business trip. You can receive and pay the bill of your loved ones. For managing organization, as well as homeowners' associations in the simplest and most profitable option sending a payment document to the consumer is precisely an electronic format, since the costs of printing and delivery are significantly reduced.

E-mail from ERC

Print utility bills personal account also possible if apartment house serviced by a single settlement center (UCC). Consumers have the opportunity to receive receipts to their email address by submitting a corresponding request to the territorial office. An ordinary statement is written indicating the e-mail address, where it is necessary for payment documents to come. Such an application should be accompanied by a document of title to the apartment, as well as a copy of a personal passport. When presenting copies of documents, they must be certified by a notary, otherwise it is imperative to have the originals with you.

How receipts are printed:

In the personal account of the website of your bank, public services, the housing and communal services portal, there is a tab “Receipts for payment utilities» (the name may change depending on the selected resource);
The receipt opens in a separate window, from where it can be printed immediately.

If the payment document for printing is sent to an email address, online, by going to your mailbox, you must open the letter with the desired attachment and click the Print button.

Using, for example, Internet banking, it is possible to save the receipt directly from the site and then print the already saved document.

Informativeness of the receipt

Since some changes were made to payment documents for convenience back in 2012, there is no longer a need to carefully study their contents. To date, the document contains a number of complete information about what services are provided, what tariff is applied, what is the cost of each service and the total amount payable. These changes have also reduced cases of fraud on the part of the managing organization, as well as its individual employees. Thus, earlier payments could contain non-existent amounts, and for 2017, payers can clearly see how this or that amount arose.

On the other hand, certain inconsistencies may occur in the same documents, for example, due to a technical error or an error by an employee of the management company. Based on this, before paying, it is advisable to check the data indicated in the receipt, and, if anything is in doubt, clarify this issue directly with the public utilities.

When the error really takes place and is recognized by the management company, the latter is obliged to make a recalculation, as a result of which the payer will pay less next month. In the event that the management company changes, the personal account number changes, and, accordingly, the receipts. Local self-government bodies are obliged to notify tenants in writing about this within ten days. Similar notices are also displayed on the official website of the city administration.

Housing and communal services are those needs without which ordinary living is impossible. More recently, or rather in 2013, the Moscow region offered to pay for housing and communal services with the help of MosObleIRTS.

What it is?

LLC MosOblLEIRTS is a company engaged in the distribution of funds received for housing and communal services.
An organization was created precisely to ensure that the automatic system distributes money to management companies. Before the advent of the EIRC, there was a massive scam.
Not very honest organizations that receive money for utilities often credited a certain percentage to their account, and sent the remaining amount directly to management companies. At the end, the Criminal Code suffered bankruptcy, and a resident who paid for housing and communal services “not up to the end” was forced to endure slander and subsequent litigation.

What are they doing?

MosOblLEIRTS helps to identify debt, a single payment document has also been developed, with the help of which all distributions are made by the system, without human intervention. Distribution takes from 3 to 5 days.

A form of EPD has been developed - a single payment document. This payment format allows you to settle with the payment agent quickly and almost always without commission.

How to determine debt?

Simply call 88005550769 84953745161. During the conversation, the operator will report to the payer whether he has a debt and answer any questions of interest.
Via Federal Service Bailiffs. The organization deals not only with housing and communal services, but with all cases that can subsequently be transferred to court.
Directly on the website of utilities (lkk-zhkkh.rf). All information is available upon authorization in your personal account.
The MosObleIRTS Client Center will also provide information on possible debts.

Payment of utilities on a personal account

There is a quick form to fill out on the MosOblEIRC website. It is only necessary to enter the account number and pay the debt online. You can also use another option.
To complete the procedure, you will need access to the Internet, as well as authorization () in any bank or electronic wallet.
In the menu where payment for various services is made, you can find the column for utilities. A form will appear in which you will need to enter your personal account number, as well as the amount to be paid.

Payment of utilities without commission

Transfer of means of payment without commission is possible if payment is made using the EPD system. Separately paid gas or water is a new percentage that is taken from the payer.
Funds can be credited both at the terminals and at the branch.

Payment for housing and communal services through online Sber-Bank

It is possible to transfer the amount to the invoice using online Sberbank. In the payment section, you need to find the housing and communal services column, then select "Rent", and in the list provided, select the form of the Moscow EIRC. Then the form is filled out and payment is made.

On the official website of MosOblLEIRTS LLC, you can clarify all the questions that arise regarding not only the payment of housing and communal services, but also familiarize yourself with the services, view the form of a single payment document, etc.

Citizens of the Russian Federation can make all utility payments remotely using the state Internet portal of the State Service. This opportunity is provided for both owners of living space and tenants.

To use the portal, you need an Internet connection, as well as a bank card or an electronic wallet. Payment of housing and communal services through public services is available to the entire population of the country.

Residents of Moscow and the Moscow Region can pay for utilities through a single payment document (EPD). You can get it remotely in electronic format. There are two Internet services for this:

portal of public services of the city of Moscow - mos.ru;
"Unified Information and Settlement Center of the Moscow Region" - mosobleirts.rf.

A single payment document (EPD) is a receipt that contains all (or most) charges for housing and communal services.

The UPD reflects data on payments for utilities: current tariffs, monthly consumption, the amount for each type of housing and communal services.

The ENP is formed separately in Moscow and the region. In the Moscow region, this document covers all types of housing and communal services. In the capital version, the list is as follows:

water supply;
sewerage;
heating;
operation and maintenance of the building.

The list may include payment for the Internet, a common antenna, gas, major repairs.

Personal account of housing and communal services

For residents of Moscow

The mos.ru portal allows you to quickly receive and pay utility bills, while this process can be fully automated. To use the service, you need to register a personal account.

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You will need to indicate your full name, email and mobile phone. For convenient work with your personal account, it is recommended to fill out the payer profile. To do this, you need to specify the date of birth, address of residence, SNILS, phone number and other information. All these data will be filled in receipts automatically for each operation.

Personal account allows you to:

request and pay for the ENP;
receive receipts for electricity, gas, home telephone;
send meter readings;
monitor the progress of services;
subscribe to notifications;
get acquainted with the tariffs and calculate the amount on the online calculator;
save transaction history and all receipts.

Residents of Moscow who do not receive an ENP can use the "Houses of Moscow" section of the mos.ru portal. It contains contacts of all management companies of the capital.

For residents of the Moscow region

In the Moscow Region, there is a convenient Internet portal mosobleirts.rf. This service is provided by EIRC MO, whose task is to provide unified system public services.

An important service of the portal is a personal account, which can be accessed directly at the address lkk-zhkkh.rf at any time. Its functionality allows you to perform the following operations:

manage multiple personal accounts;
view receipts and completed transactions;
pay utility bills;
transmit meter readings;
receive information on tariffs.

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To gain access, you need to go through a simple registration procedure, specify your full name, email, phone number, and also come up with a password.

To use your personal account for its intended purpose, you need to link a personal account (PA) to it. To do this, add a house by clicking on the appropriate link. Next, specify the LAN in the "Add personal account" tab.

You can view the following information on the LAN:

Full name of the subscriber;
registration address;
total and living area;
the number of residents;
number of registered persons;
type of ownership;
all service contracts for this premises;
current debt.

If necessary, the data can be changed.

The service allows you to connect an unlimited number of personal accounts.

The portal mosobleirts.rf also offers to use the mobile version of its resource. It is available on the AppStore and Google Play.

Payment of utilities on a personal account

A personal account (PA) is a document for real estate containing all payment transactions for housing and communal services and other information related to the maintenance of a residential building. Issued to both owners and tenants of the premises.

It is possible to obtain the following data by the LS number:

area and technical condition;
a list of all connected utility services;
a list of persons who have a residence permit at this address.

The opening of drugs is carried out at the passport office in the presence of the owner or tenant of the property.

Written consent of all persons registered in the premises must be provided.

How to check the cadastral value of real estate

There are several ways to find out LS:

use the services of specialized sites, indicating the address of the apartment (for example, in Moscow - is.mos.ru);
contact the management company;
look at the payment receipt, the personal account is after the abbreviation LS or FLS;
go to the Sberbank Internet Assistant in the "Personal Accounts" section if you are a client of this organization.

In order to pay for an apartment through public services on a personal account, you need to go through a simplified registration on the portal. You will need to provide your full name, email address and phone number. After that, access to your personal account (LC) will open.

First, you should link this account to your profile. To do this, go to the "Accruals" section and select the "Personal Accounts" tab.

Binding is done once. It allows you to automatically receive information on all invoices and pay them.

Enter details each time and request receipts for each separate service not required - all of them will be available in the "My Accounts" section of the "My Documents" section.

Payment order

Who can apply for the service

The settlement service for housing and communal services on the Gosuslugi portal is available to all individuals in the Russian Federation. For cash transactions it is necessary to register on the site and know the personal account of the living space, through which funds transfers will be made.

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You can pay utility bills on the mos.ru portal individuals, both registered and renting housing in the city of Moscow. To do this, you need to register on the portal and know the payer code.

Service cost and payment procedure

For all regions of the Russian Federation

Log in to your personal account.
Open the item "Payment" and the tab "Payment for housing and communal services".
Press the "Pay" button.
In the window that appears, select "Get Service".
Find the desired supplier from the proposed list.
Fill in the fields: "Type of service" and "Personal account".
Specify the period and amount (the service allows you to view all invoices for the specified drugs).
Enter number bank card, owner name, expiration date and CVC code (if selected).
Click "Pay".

The calculation methods are as follows:

from mobile phone;
Visa or MasterCard;
from an electronic wallet;
print out a receipt for payment at the bank's cash desk.

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If everything is done correctly, a paid receipt appears on the screen. It can be saved, emailed or printed.

If the given database of utility service providers did not contain the required one, then it will not be possible to pay through this service.

The average commission on the portal "Gosuslugi" is 1%. It is set by the card issuing bank.

For Moscow

To pay for the ENP, residents of the capital need:

Log in to your personal account on the mos.ru website.
Open the "Apartment, housing and communal services" section.
Click the "Get Service" button.
In the window that opens, select "Receive and pay for the EPD".
Fill in the data:

Payer code (it can be taken from the receipt).
Type of document: ordinary or debt (if there is a debt).
Period (select from the proposed list).

Click "Pay". Next, the service redirects to the Bank of Moscow page, where you need to select a payment method, fill in the details and follow further instructions.

Payment Methods:

MasterCard, Visa, Mir.
Electronic wallet: QIWI, Webmoney, Yandex.Money, Eleksnet.
Mobile phone.

The commission varies between 0-2.5%. It is charged by a bank, an electronic payment service or a mobile operator.

Operations for VTB card are carried out free of charge.

For the Moscow region

To pay for the ENP, residents of the Moscow region need:

Log in to the site lkk-zhkh.rf.
Select the required attached personal account.
Follow the link "Payment".
Open the "Total payable for the EPD" section and click the "Pay" button below it.
In the form, enter an arbitrary amount or leave the current one.
Select the appropriate payment method and click "Pay". The service will redirect to the Alfa-Bank page, where you need to fill in the details.

A single payment document is a receipt for housing and communal services, which residents receive every month. The EPD is sent to the owners of residential and non-residential premises in houses where public service centers are responsible for the calculation. If you live in a private house or the house is serviced by a private management company, the utility bill may be different. Such payments are sent not only in Moscow, but also in some other regions of Russia. Let's analyze a single payment document using the example of the capital.

How to use a single payment document

The ENP contains the name of the owner, the address of the apartment (premises), the payer code, the list of services and the period for which the document was generated. For each service, the volume of consumption for the period, the cost per unit (tariff) and the amount are indicated. If there is a benefit or there was a recalculation, the amount will be indicated for each service separately. At the end of the document - total amount for all services and prices voluntary insurance.

How to get an ENP online

A single payment document is sent by mail once a month, but you can get it online without waiting for a letter in the mailbox.

Ordering an EPD on mos.ru

You can get the ENP online on the website of the Mayor of Moscow - this is an analogue of the website of public services, only for Moscow. To do this, on the service page, indicate the payer code from a single payment document and the period for which the document is needed.

EPD via SMS

You can subscribe to receive the EPD automatically. To do this, in your personal account on the mos.ru website, enter the details of the apartment and check the box next to the method of receipt: e-mail or SMS. Both options can be selected. Only the total amount is sent by SMS, a list of services with details and a link to download the payment document in PDF format are sent to e-mail.

If you have not received the document, send an SMS with the text "rent 1234567890" to number 7377, instead of numbers, indicate your 10-digit payer code.

Receiving EPD via USSD request

Can send USSD request from a mobile phone. To do this, enter *377*5*5*3# and press the call button. In the next dialog box, enter the payer code - 10 digits without spaces. In response, the same SMS will come as in the previous version.

ENP through public services

You can pay for the ENP on the website of public services or through the application. In the "Payment" section, go to "Utilities", select "Housing and communal services of Moscow (EIRC)" and enter the payer code - the system will find the last generated payment document or prompt you to select a different period.

How to pay utility bills for the EPD

On the site mos.ru

Upon receipt of the document on the site, online payment is available. The commission will be 0.8% of the payment amount, for holders social card- 0%. If you are subscribed to the ENP for e-mail There will be a payment link in the email.

Via online banking

You can pay for the EPD through mobile app jar. Such an opportunity is, for example, in the applications of Sberbank and Tinkoff Bank. To pay, you need a payer code and a payment period. The amount of the commission depends on the service through which you pay. For example, Tinkoff Bank does not take a commission.

Through a terminal or bank branch

There is a barcode in the EPD header, which is “accepted” by payment terminals. Most banks also accept UPD payments at their branches.

How can you tell a fake EPD from a real one?

Check the payment details that are indicated in the document: the beneficiary's bank must be VTB. At the bottom of the EAP are the general and living area your apartment - the data must match the real ones. The amount insured must be specified separately. If insurance is included in the payment or indicated as mandatory, we recommend that you do not pay according to this document, but order a new one.

How are penalties for unpaid invoices calculated?

Receipts for payment are sent out and arrive before the 15th day of the month following the EPD billing period. The recipient has 30 days to pay for the document without late fees. Example: the payment document for October will arrive before November 15, it must be paid before December 15.

If you do not meet the deadline, penalties will be charged for each day of delay based on the amount of the debt multiplied by 1/300 key rate Central Bank in force on the last date of the payment period. And after another 2 months, the amount of the fine will increase to 1/130 for each day.

Example: if the October document for 5,000 rubles is not paid until March, then for the first 2 months of delay the penalties will be approximately 75 rubles, and by mid-March they will increase by another 162 rubles.

Do I need to pay for the voluntary insurance specified in the ENP?

The cost of voluntary insurance is indicated at the bottom of the EPD - this is the cost of insurance for the next month. The insurance covers a fire, an accident on the heating, water and sewer lines, an explosion and some extreme natural phenomena, such as a hurricane. Insurance is an additional voluntary service that does not have to be paid for.