OTP bank personal account. OTP Bank hotline - phone numbers☎️ OTP Bank products

If you call the OTP Bank hotline, the client will hear the informant’s voice menu. It consists of 5 sections. Each section corresponds to a specific key on the phone layout.

• If you want to quickly connect with an operator and not wait for the informant’s full message, then you need to click figure.
• Behind number information about bank cards is fixed. In this section, the client will be able to obtain comprehensive information on debit and credit cards, leave a request for release, find out the production date, check the status of consideration, find out the date of the next payment on a credit card or minimum payment etc. By pressing a number in the main menu, the client enters the menu of subsections of the category " Bank cards" Here you can quickly block the plastic card by pressing the number, activate a new card by pressing the number, get a PIN code (number 3), find out any information (number 4). For example, if you want to activate your card, you need to call the OTP hotline and press the following sequence of numbers: 1 - 2.
• Under number The main menu contains a section with information about loans. It also consists of several subsections. By clicking on a number in this section, the client can receive information about the bank’s POS loans, which are provided for the purchase of goods and services in partner stores.
  Digital will connect the client with an operator who will provide comprehensive information about consumer loans cash and non-targeted loans. By clicking on the number, the client will receive information about the conditions for granting and servicing loans at OTP Bank.
• The “Deposits” section in the main voice menu of the OTP Bank contact center is located under the number. When you click on this number, the client is immediately transferred to an operator. There are no subsections here.
• The last category of the main voice menu of the OTP Bank call center is “Other products and services” under number. There are no subsections here, so there is a direct connection with a contact center employee.

How long does it take to wait for operators to respond?

The OTP bank call center is not so overloaded that users wait 20-30 minutes for an operator to answer them. The usual response time rarely exceeds 1-1.5 minutes. In some cases, delays from 3 to 10 minutes are possible. This happens most often during rush hour. This period lasts daily from 16:00 to 20:00. This often happens on Fridays until late in the evening.

Disadvantages of the OTP contact center

When calling the OTP Bank hotline and subsequently connecting with an operator, the system does not inform the client of the approximate waiting time, stating only that the first available operator will answer the phone call. In most other banks, the client is informed of at least the approximate waiting time for an employee’s response, and this is much more convenient.

The biggest disadvantage of the OTP bank hotline is that the client will not be able to return to the previous menu by pressing any key (# or * in other banks). This is simply not provided for in the OTP Bank voice menu.
If the client makes a mistake and selects the wrong button, he will have to make a second call, or wait for an automatic connection with the operator, which will happen if he does not select any of the categories 2 times in a row.

reference Information

Registration number: 2766

Date of registration by the Bank of Russia: 28.03.1994

BIC: 044525311

Main state registration number: 1027739176563 (11.09.2002)

Authorized capital: RUB 2,797,887,853.10

License (date of issue/last replacement) Banks with a basic license are banks that have a license whose name contains the word “basic”. Other operating banks are banks with a universal license:
License to attract deposits and placement precious metals (27.11.2014)
General license for implementation banking operations (27.11.2014)

Participation in the deposit insurance system: Yes

About OTP Bank

OTP Bank was founded in 1998 and today it is still a member OTP Group in Hungary. I must say that this group occupies a leading position in the market banking services Central and Eastern Europe, which is a fairly stable indicator. OTP Bank has been specializing in services provided to legal and individuals, is a member of the Association of Russian Banks, a participant in the system compulsory insurance deposit and in terms of the volume of assets is classified as group 1. OTP Bank has the status of a universal credit organization, due to the fact that it offers all the basic Financial services and products to their customers. Among such services of OTP Bank are individuals and small businesses, at retail outlets, opening accounts, renting safes, Money transfers, operations with plastic cards, modern remote maintenance.

OTP Bank has its own ATMs, branches and branches in 3,700 populated areas Russian Federation. This allows the bank to serve clients exclusively through its network. According to the latest information, OTP Bank's customer base is more than 3.9 million people.

OTP Bank- one of the largest retail banks. The bank belongs to the group of companies of the same name from Hungary. The main activities of the bank are: POS lending, credit cards, cash loans, as well as accepting deposits from the public. The bank issued its first loan in Russia back in 2003, financial rating The bank is assessed as stable. The bank has a developed network of branches in Moscow, as well as in major cities of the country.

The personal account is the client’s control center for their financial assets. Login to the account is carried out remotely using a computer and login identifiers - login and password. Login and password for entry are usually issued to the client financial organization when opening any financial product at a bank: account, deposit, loan or bank card.

To login Personal Area you need to go to the official website of the bank at https://www.otpbank.ru/ and in the upper right corner click the “Internet Banking” button. The system will redirect you to the login page to your personal account, where you must enter your username and password received during registration and click the “Login” button.

Login to login to OTP Bank- this is your contract number banking services or card number in 16 digit format. A temporary password for the first login to your personal account is sent to your phone via SMS.

If the data is entered correctly, the system will redirect you to home page personal OTP office Direct. We advise you to immediately change your temporary login password when logging into Internet Banking for the first time ( it is valid only for 3 months from the date of receipt of the SMS!) permanently for safety reasons.

Be careful when entering your username and password! The client is given three attempts to log into the Internet bank! After the 3rd unsuccessful login attempt, your login will be blocked and access can only be restored by calling the hotline or during a personal visit to a branch of a financial institution.

OTP Direct - convenient way remote management of your accounts and cards.

You will see a page with a user-friendly interface, where all functions are divided into tabs for convenience:

1. My products (your cards, loans, deposits and accounts)
2. Opening a deposit (opening a deposit online)
3. Special offers (personal offers from the bank)
4. Settings (personal account and account login security settings)

To connect your OTP Direct personal account, you need to become a client of the bank. To do this, you may have one of the banking products of a financial institution open.

Registration of a personal account is carried out at any branch of OTP Bank. To do this, you need to write an application to connect to the Internet Banking service, present your passport to the bank employee and wait until you receive a sealed envelope with your login and password.

If you don’t remember whether you registered in the system or not, you can call the bank’s hotline 8-800-100-55-55 and check whether you have been assigned a login. The contact center employee will need to provide passport details and a code word (used when calling the contact center to identify the client).

If you are lucky, the operator will remind you of your login login, and the password will be sent via SMS to mobile phone specified in the banking service agreement.

There is no subscription fee for using the Internet Banking service.

If you are unable to log into your personal account, we advise you to check the correctness of the entered data: the reason may be an incorrect letter or number, keyboard layout, or the Caps Lock key pressed. After three unsuccessful attempts to log into your account, your Account is blocked and you need to use the password recovery function. To recover the password from your OTP Direct personal account, there are several solutions:

1. Restoring access by calling the bank's hotline 0707 ( the most convenient and fastest option)
2. Restoring access to a bank branch
3. Password recovery on the OTP Bank website ( the function does not work since September 14, 2018 )

Let's look at each of the listed methods in more detail.

Option 1. The password can be recovered by calling the bank’s special phone number 0707 : The contact center employee will need to provide your passport details, card number and code word. After checking the data and establishing your identity, you will receive a message on your phone. one-time password to log into the online banking system.

Option 2. The easiest way to get a new personal account password is a personal visit to an OTP Bank branch. You must have a passport of a citizen of the Russian Federation with you. Upon arrival at the branch, you must ask the employee to give you an application form to restore access to the OTP Direct Internet Banking service. Once your application is accepted, you will be given a new temporary login password.

Option 3 (not working method). Password recovery on the bank's website. To restore access to OTP system Direct, go to the login page to your personal account at https://direkt.otpbank.ru/ and click the "Forgot your password?" button. The system will redirect you to the access restoration page, where you must enter the code word and card number in 16-digit format. If you don’t have a card, then click on the link “Don’t have a card number?” to the right of the card image. and instead of her number, enter your full name, date of birth, series and passport number and press the “Continue” button.

If the data is entered correctly, a new one-time password will be sent to your mobile phone to log in via SMS within a few minutes.

Recover your password using any of the methods listed above that are convenient for you.

Mobile application OTP Bank

OTP Bank has mobile version personal account - this is mobile OTP application Direct. The application replaces all those familiar functions that are available in the personal account of a bank client. The mobile application is provided free of charge and is available for users of mobile devices based on iOS and Android.

To log into the mobile application, use the login and password received when registering the OTP Direct service. After logging into the application for the first time, you can set up subsequent logins using a 4-digit digital password.

The following features will be available to you in the mobile application:

1. Detailed information for your banking products, viewing account and card statements
2. Transfer money to another bank using free details
3. Bank transfer between your accounts or to the card of another bank client
4. Carrying out control over a credit card or loan: information on the amount of debt, the date of the next payment, a complete payment schedule
5. Blocking access to OTP Direct
6. Changing your login username and password
7. Changing SMS notification settings

For installation mobile application Go to your device's app store and enter "OTPDirect" in the search bar. The results should show a card with company logo bank and the same name. To download it to your gadget, click the “Install” button and wait for the new icon to appear in the device menu.

Registration number: 2766

Date of registration by the Bank of Russia: 28.03.1994

BIC: 044525311

Main state registration number: 1027739176563 (11.09.2002)

Authorized capital: RUB 2,797,887,853.10

License (date of issue/last replacement) Banks with a basic license are banks that have a license whose name contains the word “basic”. All other operating banks are banks with a universal license:
License for attraction of deposits and placement of precious metals (11/27/2014)
General license for banking operations (11/27/2014)

Participation in the deposit insurance system: Yes

OTP Bank in Moscow offers a wide range of services. On our website you can find out where to open a deposit, make credit card. Separately, there is information on loans and addresses of OTP Bank branches in Moscow.

For those who have not yet decided on a bank, we suggest comparing the rating with other popular institutions in terms of assets, loans, assets and deposits. Using the service you can find out where the nearest OTP ATMs Bank in Moscow. Users can also choose a branch that offers a range of services to serve legal entities.