OTP Bank hotline - phone numbers☎️. Reviews about otp bank otp bank home page
reference Information
Registration number: 2766
Date of registration by the Bank of Russia: 28.03.1994
BIC: 044525311
Main state registration number: 1027739176563 (11.09.2002)
Authorized capital: RUB 2,797,887,853.10
License (date of issue/last replacement) Banks with a basic license are banks that have a license whose name contains the word “basic”. Other operating banks are banks with a universal license:
License to attract deposits and placement precious metals (27.11.2014)
General license for implementation banking operations (27.11.2014)
Participation in the deposit insurance system: Yes
About OTP Bank
OTP Bank was founded in 1998 and today it is still a member OTP Group in Hungary. It must be said that this group occupies a leading position in the banking services market in Central and Eastern Europe, which is a fairly stable indicator. OTP Bank has been specializing in services provided to legal and individuals, is a member of the Association of Russian Banks, a participant in the system compulsory insurance deposit and in terms of the volume of assets is classified as group 1. OTP Bank has the status of a universal credit organization, due to the fact that it offers all the basic Financial services and products to their customers. Among these OTP services The bank is listed as individuals and small businesses, at retail outlets, opening accounts, renting safes, Money transfers, operations with plastic cards, modern remote maintenance.
OTP Bank has its own ATMs, branches and branches in 3,700 populated areas Russian Federation. This allows the bank to serve clients exclusively through its network. According to the latest information, OTP Bank's customer base is more than 3.9 million people.
You need to change the phone number that you indicated when concluding an agreement with OTP Bank and which is used for a) authorization when calling the bank, b) when authorizing in the OTP bank account, to a new one, because your number has changed. What will you do?
A) Try changing it via chat with the bank(as in Tinkoff) in the application(as in Alfabank, Raiffeisen Bank, Sberbank)? (not correct. Get the operator’s answer that “you can change your phone number during a personal visit to the bank, addresses and schedule of branches via the link” - go to ***).
b) Will you go to the bank branch, of which there are only 12 in the city, after the end of the working day (after 18:00) but before the branch closes (until 21:00), as indicated on the website?
(not correct: there is no form, the application is accepted on your words, and the bank employee who can carry out the operation of changing the number works exclusively until 18:00, like all normal people who can just go to the bank after work). V) Will you use alternative methods (there are none), call the call center?
(wrong: there are no alternative options, and when you call the call center you will state your code word, passport details, date of birth, what color of your panties, when was the last time you ate and what, after that you will be asked about the purpose of your call and answered that They can’t help you, go to the bank branch). G) You managed to complete the quest above , you somehow miraculously managed, as it seems to you, to change your phone number (let’s say you caught the clerk before 6 p.m.), waited 10 days allocated by the bank for this procedure, is everything okay now? (No, because when you call 0707, the bank’s IVR system recognizes your number, you are addressed by your first name and patronymic
, but when you ask for a login and password for your personal account, they cannot give it to you, because the bank employee made a mistake and did not add (+) before the phone number, and they can only send the password if the phone number is specified correctly.) Wait 30 days.
How to change a phone number if, when entering it into the database, a bank employee made a mistake and forgot to add (+) before the number?
that is, in the database it is written as 79991112233, but should be as +79991112233.
Options:
1. Contact the bank branch before it closes. and again hear that the employee who can do this works until 18:00, and you arrived at 18:01
4. log into your personal account and change the number yourself? No, what are you talking about - you don’t have a login and password for your personal account, because they can’t send it to your phone number.
5. Maybe the bank's technical employee needed to write a program so that it would be impossible to register a number in the wrong format? Pfff... what the fuck am I writing, it doesn’t happen.
6. When contacting an address [email protected] ask to add a plus sign to the number and log in to your personal account after 1 minute? Pfft... who needs this? You will receive a response that your request has been registered and wait 30 days.
The result is that no one can change the number, they cannot accept the application, the schedule is drawn up in such a way that not a single normal working person will get into the bank without damage to their work, there is no protection against basic errors when entering data, “you are a fool”!
OTP Bank 01/30/2020 6:35
Dear Vitaly,
Thanks for your feedback.
Thank you for your interest in our Bank's product.
To date, I have done work to correct the error that has arisen.
You previously registered a review https://www.site/services/responses/bank/response/10340653/ to which you were provided with a response after a full check.
On behalf of the Bank, I apologize to you for the inconvenience caused.
OTP Bank got its name from the national savings bank Hungary (Országos Takarékpénztár) founded in 1949. At the beginning of 1990, the bank was reorganized (a public company), and in 1995 it was privatized. The bank's head office is located in Budapest (Hungary). Manages financial institution board of directors headed by Sándor Csányi.
After privatization, the bank began active efforts to conquer the European market, and in particular Eastern Europe. The company's subsidiaries are located in Russia, Ukraine, Croatia, Serbia, Romania, Montenegro, Slovenia, Bulgaria and Slovakia.
The convenience of using a bank without leaving your home is undeniable. You can always know about all movements of funds, control loan repayment, and also know about interesting offers from the bank. Using your personal account allows you to:
- view account balances or debts assigned to the client;
- generate account statements for the required period;
- make payments or make transfers, both in your bank and to accounts in other banks;
- monitor loans; find out about the debt, make an extract, find out how the loan is repaid;
- open a deposit, monitor its status, replenish from other accounts;
- pay utility bills from your account.
And in order to start using Internet banking, you need to follow a few simple steps. Official website of OTP Bank otpbank.ru
In general, the client receives all data about the site after registration. He just needs to enter the site address in a search engine, and he immediately gets to the desired page. Login information is the card number or agreement with the bank and the password that you assign yourself. You can also use SMS confirmation to your phone, which will indicate the password.
Mobile application OTP Bank
Considering that today many bank clients use electronic gadgets, the bank has developed a special mobile application that allows you to be aware of the status of your accounts or make payments around the clock. Mobile app developed for Android and Iphone OS, which must be downloaded to your tablet or smartphone. Download official application OTP Bank can be found using the links below.
On January 24, 2019, I took out a loan from OTP Bank for the product I needed. The product did not suit me even after 2
day - 01/26/2019 I returned the goods and returned the entire loan amount. I'm not in the store
They warned me that I needed to go to the bank to close the loan. After that on
for a whole year no one notified me that there was money in my account
the debt that arose during the 5 days that the money reached the bank.
A year later I receive a message that my debt to the bank is 7878
rubles In other words, the bank, of course, saw that I had returned the amount
109 thousand rubles almost immediately after the purchase, but made a conscious choice
failure to inform their client about the debt, which ultimately allowed them to form
an amount of almost 8 thousand rubles. I would like to know if this is intentional
bank strategy in order to extract additional profit from creditors. Also
It remains unclear to me how this amount reached such proportions, if
The term of using the loan was 2 days (agreement number: 2875648893). I
I wrote an appeal to the bank, which was registered. Review period is 30 days,
Meanwhile, the bank sent another message because I did not repay early
loan, I need to pay an additional amount of 1675 rubles 88 kopecks.
29.01.2020 23:02
Your card is ready for issue! We are waiting for you with your passport at the branch at Bolshaya Moskovskaya Street, building 1-3. JSC OTP Bank - 3 messages in a row came with this content. After I left a request on the website and spoke with a bank employee by phone and agreed on all the nuances.
I came to pick up the card, as agreed at the address, without violating the period until which it was stored at the address. It was not close to the bank. The employees at the department were not very pleasant to communicate with and said that there was no card and they did not know where it was. Called hotline, where I was already informed that they would now transfer me to a specialist. I waited half an hour for translation. In the end, a person answered, clearly not an expert. I asked stupid questions, in the end, when he realized what my problem was the 3rd time, he grinned and said that he could only advise me to order the card again. He didn’t even try to find this card or clarify any information about me at all. I asked to apologize for the mistake with the card, to which I heard that he was not going to apologize for other people. I sent him three letters out of anger, he hung up. Here's the story.
I cooperate with 10 banks for sure, I decided to become a client of OTP Bank, but apparently now I will never become and will not recommend it to anyone. I have not observed such an attitude towards the client in other banks. Thank you for your attention.
29.01.2020 22:58
Today I wanted to open a deposit in OTP Bank. I chose the “Profitable Plus” deposit. The terms of the deposit are very confusing: to get 7% per annum you need to fulfill a number of conditions...such as: 1- open debit card with a minimum balance of 15% of the deposit amount...2- spend at least 5,000 rubles on the card. per month...Everything would have been fine, but only when I started calling the bank (you can listen to recordings of my conversations with bank employees for last weeks) and find out in more detail about all the conditions... I was constantly given ambiguous information, positioning this deposit as very profitable: both for cashback card transactions and for 15% of the amount of the deposit up to 6% per annum and free service cards... well, all benefits.. Although, upon careful consideration of this contribution interest rate decreases to 6.5%, because The amount on the card is considerable and the interest rate on it is only 5% per annum, on the deposit - 7%, and even then, unless you accidentally spend the minimum balance. In general, eye and eye. The bank employee with whom I spoke for a very long time could not find this deposit at all... then she began to tell me about deposits with 5% per annum... then, when I immediately started communicating by phone with the client support, she still found the deposit I was interested in and told me that I had to pay for the issue of the card and today they would not issue it to me, and therefore the deposit would not be opened, although I asked everything earlier on the phone and they gave me completely different answers.. in overall contribution This is a complete scam, because... It is very difficult to fulfill the terms of this deposit, especially since the employees themselves know them by hearsay... The result of my visit to the bank was that I took my money and left. I also want to add that in this department they tried to misinform me before, either because the employees are inattentive, or because the employees have an attitude to discourage depositors! By the way, imposition investment products on top level! In general, leaders, something needs to be done about this!
This was my first time contacting this bank and I won’t make the same mistake again!!! Designed consumer loan for a fur coat on 12/05/19, and was immediately faced with the deception of an employee. The girl who applied for the loan said that you can cancel the insurance only after 2 months. Then I contacted the hotline to clarify this issue, they said that I could immediately write a refusal. On 12/06/19 I wrote an application to refuse insurance from another employee. I waited 30 days (since the review period is 30 days), the insurance was not turned off. Then I contacted the hotline, but ran into the problem that no one was responsible for anything, neither for the employees, nor for the shutdown. I didn’t stop there, I went to the bank branch, unfortunately there I also heard the answer that no one was responsible for anything. I filed a claim, but didn’t get my insurance turned off. Terrible attitude!!!
OTP Bankbelongs to the OTP Group financial group and is one of the 50 largest banks in Russia. Has over one and a half million clients.
The key activity of this financial institution- lending and others Banking services for individuals.
OTP Bank ranks 2nd in the POS lending market (FrankResearch Group as of April 1, 2018) and 7th in the market credit cards(Frank Research Group as of April 1, 2018). OTP Bank is a participant in the compulsory deposit insurance system.
Part of the OTP Group is an international project Touch Bank - retail digital bank providing financial products and services through personal online account and mobile application.
OTP-Bank has repeatedly become the best in various categories of the Financial Olympus and Financial Literacy competitions.
In addition, the bank is a member of the Association of European Businesses, Banks of Russia, and is a member of the deposit insurance system, stock market and other non-profit organizations.
OTP Bank's plans include partnership with three million satisfied customers, building a long-term mutually beneficial partnership with them. Also, one of the main goals of the bank is to include it in the top twenty highest-rated banks in the country.
The bank has developed dynamically occurs in other countries , including in Ukraine.
As of January 2020, there are 18 branches and 17 ATMs of OTP Bank in Moscow.
