All about otp bank. OTP Bank hotline - phone numbers☎️

If you call the OTP Bank hotline, the client will hear the informant’s voice menu. It consists of 5 sections. Each section corresponds to a specific key on the phone layout.

• If you want to quickly connect with an operator and not wait for the informant’s full message, then you need to click figure.
• Behind number information about bank cards is fixed. In this section, the client will be able to obtain comprehensive information on debit and credit cards, leave a request for issue, find out the production time, check the status of the review, find out the date of the next credit card payment or the minimum payment, etc. By pressing a number in the main menu, the client enters the subsection menu of the “Bank Cards” category. Here you can quickly block the plastic card by pressing the number, activate a new card by pressing the number, get a PIN code (number 3), find out any information (number 4). For example, if you want to activate your card, you need to call the OTP hotline and press the following sequence of numbers: 1 - 2.
• Under number The main menu contains a section with information about loans. It also consists of several subsections. By clicking on a number in this section, the client can receive information about the bank’s POS loans, which are provided for the purchase of goods and services in partner stores.
  The number will connect the client with an operator who will provide comprehensive information about consumer cash loans and non-targeted loans. By clicking on the number, the client will receive information about the conditions for granting and servicing loans at OTP Bank.
• The “Deposits” section in the main voice menu of the OTP Bank contact center is located under the number. When you click on this number, the client is immediately transferred to an operator. There are no subsections here.
• The last category of the main voice menu of the OTP Bank call center is “Other products and services” under number. There are no subsections here, so there is a direct connection with a contact center employee.

How long does it take to wait for operators to respond?

The OTP bank call center is not so overloaded that users wait 20-30 minutes for an operator to answer them. The usual response time rarely exceeds 1-1.5 minutes. In some cases, delays from 3 to 10 minutes are possible. This happens most often during rush hour. This period lasts daily from 16:00 to 20:00. This often happens on Fridays until late in the evening.

Disadvantages of the OTP contact center

When calling the OTP Bank hotline and subsequently connecting with an operator, the system does not inform the client of the approximate waiting time, stating only that the first available operator will answer the phone call. In most other banks, the client is informed of at least the approximate waiting time for an employee’s response, and this is much more convenient.

The biggest disadvantage of the OTP bank hotline is that the client will not be able to return to the previous menu by pressing any key (# or * in other banks). This is simply not provided for in the OTP Bank voice menu.
If the client makes a mistake and selects the wrong button, he will have to make a second call, or wait for an automatic connection with the operator, which will happen if he does not select any of the categories 2 times in a row.

Zhanna Loan refinancing Rating: No

Good afternoon. There is no limit to my indignation. In October 2019, I restructured OTP Bank. They gave me a payment schedule, I downloaded the OTP loan application to my phone to pay and track the loan, I made the payment in November according to the schedule, in December I paid on the same day as in the payment schedule, in January I paid on January 10, 2020 10 days earlier, but for some reason reasons why I am in debt. Moreover, in the personal account the amount received was penny for penny, the fine was 505 rubles, it’s not clear why.

I call the hotline 07-07, the operator there answers that you have a debt and we don’t see your data, call the department...
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Maria Credit Cards Rating: No

I've been using the card for about two years and have paid regularly. I made the payment in December and I sit quietly, I paid on 12/13/19 although I should pay on the 20th. I’m sitting confident that everything is fine, but I receive an SMS saying that I allegedly have a debt.

I call the operator and the operator answers: there is no debt, it’s just that the bank recommends paying for the month of January, I ask what’s the matter? The bank is not sure that you will be able to pay in January.

So I’ve been paying for 2 years, but now I can’t, and then it started, they called all my relatives, telling them that I had a debt, I was receiving calls, SMS, an answering machine, just a nightmare.

Good afternoon
So that we can understand the situation, please send us an email [email protected] Your full name, date of birth, phone number, and also write more details.
We will return with a response based on the results of the review.
Sincerely,

Olga Cash loans Rating: 3

Terrible. There has never been a delay on the loan. I found out about the minimum payment amount through the contact center. This month they gave incorrect information - the payment turned out to be less than necessary. And they fined me.

Who's to blame? I? But I got this information from them. This begs the question. Why does the bank do this?

Maybe I'm not the only one.

Good afternoon
To conduct an inspection regarding the situation described to you, please notify us at [email protected] Your full name, date of birth, phone number, as well as details of the employee who advised you.
We will look into the issue and come back with an answer.
Sincerely,
Department for handling customer requests "OTP Bank"

I paid off the debt, the balance was 1075 rubles, I came to close the balance in 10 days, the balance grew to 1240 rubles, it turns out 6% in 10 days, and in a year it turns out to be more than 200%.

Alexander Cash loans Rating: No

I have never met such scammers before. I paid off the debt, the balance was 1075 rubles, I came to close the balance in 10 days, the balance grew to 1240 rubles, it turns out 6% in 10 days, and in a year it turns out to be more than 200%. Vore.

Good afternoon
We are sorry about your negative experience visiting our bank. Write to us by email [email protected], telling more about the current situation. We will check.
Thank you for your cooperation.
Sincerely,
Department for handling customer requests "OTP Bank"

Svetlana Cash loans Rating: 1

A loan was issued for studying at a language school. They imposed insurance against job loss and “purchase protection”, and this is not a lot, not a little, but 11,600 together. The bank specialist assured me that I could easily cancel the insurance after 3 months. Not only was it fraudulently issued, but the tuition costs 50,452 credits, along with insurance, it is written in the application that it is 62,052.

In fact, for early repayment with interest, you need to pay about 66,000. Moreover, if I do not make an early repayment in half a year, my loan turns into 81,180! Tricky, well done! So let's get back to insurance.

Three months ago my ordeal with insurance began. In the bank...
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Good afternoon
We would like to understand the situation and help with a solution. For a full check, please contact us by email. [email protected] Your full name, date of birth, phone number.
Sincerely,
Department for handling customer requests "OTP Bank"

Svetlana Bank collectors Rating: 1

Hello. Disgusting bank. Scammers! They call every day and ask, do I know such and such a person? At first I explained for 2 weeks in a row that I didn’t know this person.

But then it started to become very annoying, because every day, several times a day, every operator promises that he will make a note that I don’t know this person, but in the morning the calls start again with the same question.

Bank division
Credit and cash office Chelyabinsk, Lenin Avenue, 55 A

Good afternoon
Please send by email [email protected] the telephone number to which calls are received and your last name, first name and patronymic, so that we can help you resolve the issue.
We hope for cooperation and a speedy resolution of the problem.
Sincerely,
Department for handling customer requests "OTP Bank"

Alexander M Credit cards Rating: 2

OTP Bank milks its clients, they give money or a card at the same interest rate, they see that people pay then after 3-6 months they slowly raise the minimum payment, and as a result the person cannot pay, and the amount grows. My opinion is an office for SUCKERS and IDIOTS...!

Since September 11th I have not been able to get the OTP bank loan statement from them, and they are blatantly lying that it was sent on September 16th.

Yuri Services for individuals Rating: 1

Sucks bank!!! Since September 11th I have not been able to get a loan statement from them and they are blatantly lying that it was sent on September 16th.

I asked OTP Bank for a loan statement for refinancing - they didn’t send it, and they even lied that they sent it. I will not do business with this bank again.

Yuri Services for individuals Rating: No

Bad* bank! I requested a loan statement for refinancing - they didn’t send me, and they lied that they sent me. I will not do business with this bank again and do not recommend it to others!!!

Olesya Credit for goods Rating: No

Feedback on the work of employees of the credit department of OTP Bank in Michurinsk, Tambov Region, on the street. International furniture in the Union. My mother took out a loan of 20,000 from the bank, and the employee informed her about the overpayment of 4,000, she agreed.

But in fact it turned out that the actual overpayment was 10,000, that is, from 20,000 the overpayment was 10,000. Then my mother decided to close this super profitable loan, to which we were told that we needed to pay 24,800, I asked what was included in it, which the employee could not even immediately say , I searched for something on the computer for about 20 minutes.

Finally we found out that we need to pay % for this month (this is understandable) and...
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It is impossible to contact an OTP Bank specialist. I took out loans from this bank many times and everything was fine, but the last time was just terrible... I will never contact this bank again.

Anastasia Services for individuals Rating: 1

Terrible service(((it’s impossible to even contact a specialist(((((I took out loans from this bank many times and everything was fine... And the last time was just terrible... I will never contact this bank again.

Anonymous Credit Cards Rating: 1

Good afternoon, I had a better opinion about the bank... You actually deposit money, but the amount does not decrease. By calling the operator. Before I knew that there would be problems with payment and to clarify if there was any option with freezing the account or simply suspending interest. I was refused a solution to this problem.

They just nicely, silently accrued interest, and as soon as you started paying after half a year, they immediately showed up. Yes, and even with threats. Even the most well-known microfinance companies have loyalty programs.

I know that reviews are erased and a refutation is written. But a good bank fights for the client and reputation, and does not lose them... I wish everyone good luck!

Galina Services for individuals Rating: No

I PAID THE LOAN, agreement number 2903766524 dated August 11, 2019. Loan amount 5,950 rub. On September 5, the payment was sent through Sberbank Online, but the last name was entered incorrectly. On September 9, Sberbank employees made a correction and sent you message TYPE 399 to the bank.

It’s impossible to get through to your bank employees, and even if you get through once, they don’t even want to listen. But I keep calling every now and then about the fact that the payment on my part has not been completed. I ended up having to pay another amount of 5950 rubles on September 12. But Sberbank employees themselves sent the payment.

Galina, hello!
You can contact the OTP Bank support service on the page https://www.otpbank.ru/retail/contacts/ - there is a feedback form there.

Sincerely,
Editorial Board of Topbanki.ru

Tatyana Contributions Rating: 1

In September 2019, I decided to open a deposit in OTP Bank on the street. Lunocharsky. I was unpleasantly surprised by the incompetence of the OTP bank operator: I “killed” two evenings to open a deposit, sitting for more than an hour each time, so that the operator could issue a card (1st evening), and then an agreement (2nd evening).

Moreover, other tellers also tried to help her. They don’t know the terms of deposits, they use the program poorly, the computer hangs. Are they all so unprepared?
As a result, the deposit is not processed, time is wasted, the mood is spoiled, as is the impression of the bank.

They didn't even apologize afterwards. I don't recommend going there. Low level of training.

They issued a borrower's policy for 43,642 rubles, but they cannot provide a receipt for where the money went. The bottom line is that in order to take out a loan from OTP Bank, you need to give away part of it for nothing.

Alexander Cash loans Rating: No

I took out a loan from OTP Bank on Mendeleev Street, Omsk. They issued a borrower's policy for 43,642 rubles, but they cannot provide a receipt for where the money went. The result is that in order to take out a loan, you need to give part of it to the bank just like that. I don't go there anymore and don't recommend it to anyone...

♌ Services for individuals Rating: 1

When you call, they don’t pick up the phone or they answer and hang up, the employees do whatever you want, it’s important for them when they call you to answer. They offer some kind of G, but when you want to find out from them and call, they completely ignore you.

It’s not known what you don’t want to go for, and it’s not possible to find out over the phone what offer is due to the fact that the workers have given up on everyone when they need to be tortured*. They don't answer the phone when you need it. G-bank.

Bank division
Department Kamensk-Shakhtinsky, st. Voroshilova, 10

Lily Product credit Rating: 1

I took the goods on credit in July in Revenge, I said 2500 for 6 months, but they issued 1809 rubles for 9 months. The girl in Revanche said that you can pay for six months as is more convenient. I paid 2500 for 2 months. I looked in my OTP personal account for the 3rd repayment payment to pay about 11t.

People, don't take a loan and don't go there. Bad bank is a scam, scammers. You need to go to court. I DO NOT ADVISE OTP to ANYONE.

Why is it impossible to contact a live operator at OTP Bank?

Natalya Question Rating: No

Why can’t you contact a live operator at your bank?

Natalya, hello!

Perhaps this page will help you https://www.otpbank.ru/retail/contacts/ - there is a feedback form and additional telephone numbers and answers to frequently asked questions. Your question is purely rhetorical, since we are not able to influence the channels of communication with the bank.

Sincerely,
Editorial Board of Topbanki.ru

Natalia Services for individuals Rating: 1

Horror! They made the payment by mistake, they made it a second time - I want to call the bank, ask what to do if it doesn’t arrive on time - there’s not even a hint of a connection with the operator anywhere, they tortured me with their SMS reminders and calls (this is not the first time we take it, we always pay on time!!!).

At the same time, there is no way to contact a living person, the office in the city is closed (Voronezh) - we discovered the problem on Friday evening, it is now Saturday, there should be a write-off on Monday.

Skype is not online, none of the phones available on the Internet answer, 0707 only answering machines, there is no connection option in the menu. The first and last contacted this pseudo bank. TP is very appropriate in their name.

The amount to pay at the terminal is not equal to the actual amount owed. Is this right?

Irina Services for individuals Rating: No

Hello! Terrible bank. The amount to pay at the terminal is not equal to the actual amount owed. Is this right?

Elena Service at the branch Rating: 2

Service at the branch at Omsk st. Zaozernaya 28. Today I had to contact this bank branch. Because my deceased mother had a deposit there and my father had to inherit the deposit.

The girl spoke rudely. Dissatisfied that her investors disturbed her. Asking again what kind of notary did the documents. Although everything was done legally... she said she would send everything for inspection. When should I take my father again? Unclear...

My father is 75. He is disabled group 3, after a heart attack... and such a rude attitude is unacceptable for such a small department. We were thinking about opening a savings account at the branch. We decided that the % is probably not as important as the ratio.

Galina Cash loans Rating: No

The loan was overdue for 2 months. I couldn’t pay and went to work in the taiga. There was no communication in the taiga, only satellite communication. I called the bank in advance to warn that I was leaving, but the hotline said that I still had to pay. How can I pay in the taiga?! She said that I would come and pay for everything.

As soon as I got in touch, calls from family and friends began, everyone was in shock. It is unclear where they got the numbers from. While I was in the taiga, this bank called all my friends, colleagues, and even came to my institute!!

I paid off the overdue payment today. I demand an apology!

Galina, hello!
I’m afraid you won’t get an apology from OTP Bank, or from any other bank. According to the terms of the loan agreement you signed, payments towards the loan must be made within strictly established periods, usually once a month and strictly before a certain date.

In case of delay (even by 1 day), the bank will call all the contact numbers you left when applying for the loan and remind you to pay the loan. In addition, the bank has already entered the fact of delay into your credit history and it will be more difficult for you to obtain new loans from this or another bank.

A trip to the taiga will not serve as a reason for not paying the loan; you could ask your family or friends to pay for you during your absence. Or put 2 months' worth of money into your credit account at once.

Sincerely,
Editorial Board of Topbanki.ru

Sergey Question Rating: No

I didn’t find a fee for closing an account in the tariffs.

Sergey, hello!
Unfortunately, it is not clear what tariffs we are talking about? Account for a consumer loan, credit card or other service?

Sincerely,
Editorial Board of Topbanki.ru

• Branch address: Moscow, Volgogradsky prospect, 98 k2 st2 location map
• Branch telephones:

Preobrazhenskaya Square, 6

• Branch address: Moscow, Preobrazhenskaya Square, 6 location map
• Branch telephones:+74957754775 [24-hour hotline], +74952288040

Begovaya, 24

• Branch address: Moscow, Begovaya, 24 location map
• Branch telephones:+74957754775 [24-hour hotline], +74959460047 [multi-channel]

Leningradskoe highway, 16a st1

• Branch address: Moscow, Leningradskoe highway, 16a st1 location map
• Branch telephones:+74957754775 [24-hour hotline]
• Opening hours: Mon-Fri: 09:00 - 21:00, Sat, Sun: 10:00 - 18:00

Profsoyuznaya, 43 k1

• Branch address: Moscow, Profsoyuznaya, 43 k1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74997446330, +74953322610
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

OTP Bankbelongs to the OTP Group financial group and is one of the 50 largest banks in Russia. Has over one and a half million clients.

The key activity of this financial institution is lending and other banking services for individuals.

OTP Bank ranks 2nd in the POS lending market (FrankResearch Group as of April 1, 2018) and 7th place in the credit card market (Frank Research Group as of April 1, 2018). OTP Bank is a participant in the compulsory deposit insurance system.

Part of the OTP Group is an international project Touch Bank- a retail digital bank that provides financial products and services through a personal online account and mobile application.

OTP-Bank has repeatedly become the best in various categories of the Financial Olympus and Financial Literacy competitions.

In addition, the bank is a member of the Association of European Businesses, Banks of Russia, and is a member of the deposit insurance system, the stock market and other non-profit organizations.

OTP Bank plans to partner with three million satisfied customers and build a long-term mutually beneficial partnership with them. Also, one of the main goals of the bank is to include it in the top twenty highest-rated banks in the country.

The bank has developed dynamically occurs in other countries , including in Ukraine.

As of January 2020, there are 18 branches and 17 ATMs of OTP Bank in Moscow.

OTP Bank- one of the largest retail banks. The bank belongs to the group of companies of the same name from Hungary. The main activities of the bank are: POS lending, credit cards, cash loans, as well as accepting deposits from the public. The bank issued its first loan in Russia back in 2003; the bank's financial rating is assessed as stable. The bank has a developed network of branches in Moscow, as well as in major cities of the country.

The personal account is the client’s management center for his financial assets. Login to the account is carried out remotely using a computer and login identifiers - login and password. A login and password for entering is usually issued to a client of a financial organization when opening a financial product at a bank: an account, deposit, loan or bank card.

To enter your personal account, you must go to the official website of the bank at https://www.otpbank.ru/ and in the upper right corner click the “Internet Banking” button. The system will redirect you to the login page to your personal account, where you must enter your username and password received during registration and click the “Login” button.

Login to login to OTP Bank- this is the number of your banking service agreement or card number in 16-digit format. A temporary password for the first login to your personal account is sent to your phone via SMS.

If the data is entered correctly, the system will redirect you to the main page of your OTP Direct personal account. We advise you to immediately change your temporary login password when logging into Internet Banking for the first time ( it is valid only for 3 months from the date of receipt of the SMS!) permanently for safety reasons.

Be careful when entering your username and password! The client is given three attempts to log into the Internet bank! After the 3rd unsuccessful login attempt, your login will be blocked and access can only be restored by calling the hotline or during a personal visit to a branch of a financial institution.

OTP Direct is a convenient way to remotely manage your accounts and cards.

You will see a page with a user-friendly interface, where all functions are divided into tabs for convenience:

1. My products (your cards, loans, deposits and accounts)
2. Opening a deposit (opening a deposit online)
3. Special offers (personal offers from the bank)
4. Settings (personal account and account login security settings)

To connect your OTP Direct personal account, you need to become a client of the bank. To do this, you may have one of the banking products of a financial institution open.

Registration of a personal account is carried out at any branch of OTP Bank. To do this, you need to write an application to connect to the Internet Banking service, present your passport to the bank employee and wait until you receive a sealed envelope with your login and password.

If you don’t remember whether you registered in the system or not, you can call the bank’s hotline 8-800-100-55-55 and find out if you have been assigned a login. The contact center employee will need to provide passport details and a code word (used when calling the contact center to identify the client).

If you are lucky, the operator will remind you of your login login, and the password will be sent via SMS to the mobile phone specified in the banking service agreement.

There is no subscription fee for using the Internet Banking service.

If you are unable to log into your personal account, we advise you to check the correctness of the entered data: the reason may be an incorrect letter or number, keyboard layout, or the Caps Lock key pressed. After three unsuccessful login attempts, your account is blocked and you must use the password recovery function. To recover the password from your OTP Direct personal account, there are several solutions:

1. Restoring access by calling the bank's hotline 0707 ( the most convenient and fastest option)
2. Restoring access to a bank branch
3. Password recovery on the OTP Bank website ( the function does not work since September 14, 2018 )

Let's look at each of the listed methods in more detail.

Option 1. The password can be recovered by calling the bank’s special phone number 0707 : The contact center employee will need to provide your passport details, card number and code word. After checking the data and establishing your identity, a one-time password will be sent to your phone to log into the online banking system.

Option 2. The easiest way to get a new personal account password is a personal visit to an OTP Bank branch. You must have a passport of a citizen of the Russian Federation with you. Upon arrival at the branch, you must ask the employee to give you an application form to restore access to the OTP Direct Internet Banking service. Once your application is accepted, you will be given a new temporary login password.

Option 3 (not working method). Password recovery on the bank's website. To restore access to the OTP Direct system, go to the login page to your personal account at https://direkt.otpbank.ru/ and click the "Forgot your password?" button. The system will redirect you to the access restoration page, where you must enter the code word and card number in 16-digit format. If you don’t have a card, then click on the link “Don’t have a card number?” to the right of the card image. and instead of her number, enter your full name, date of birth, series and passport number and press the “Continue” button.

If the data is entered correctly, a new one-time password will be sent to your mobile phone to log in via SMS within a few minutes.

Recover your password using any of the methods listed above that are convenient for you.

Mobile application OTP Bank

OTP Bank has a mobile version of its personal account - this is the OTP Direct mobile application. The application replaces all those familiar functions that are available in the personal account of a bank client. The mobile application is provided free of charge and is available for users of mobile devices based on iOS and Android.

To log into the mobile application, use the login and password received when registering the OTP Direct service. After logging into the application for the first time, you can set up subsequent logins using a 4-digit digital password.

The following features will be available to you in the mobile application:

1. Detailed information on your banking products, viewing account and card statements
2. Transfer money to another bank using free details
3. Bank transfer between your accounts or to the card of another bank client
4. Carrying out control over a credit card or loan: information on the amount of debt, the date of the next payment, a complete payment schedule
5. Blocking access to OTP Direct
6. Changing your login username and password
7. Changing SMS notification settings

To install the mobile application, go to your device's application store and enter "OTPDirect" in the search bar. The results should show a card with the bank's corporate logo and the name of the same name. To download it to your gadget, click the “Install” button and wait for the new icon to appear in the device menu.