How to write an email to B&N Bank. How to contact Binbank support service
Binbank is a well-known capital bank that works with clients in the field of lending and deposits. To answer customer questions, B&N Bank provides various ways to contact the bank.
If clients do not know how to contact Binbank, then they need to go to the bank’s website, following the link: www.binbank.ru and find out the necessary information.
On the B&N Bank website, clients can find out the following information:
- VKontakte: vk.com/binbank;
- Instagram: instagram.com/binbank_ru;
- Odnoklassniki: ok.ru/binbank.
Binbank's page is also posted on the official YouTube website, at the link: youtube.com/user/BINBANKrussia.
If clients are interested in information about the details of the bank itself or its branch, then this information can be found on the official page of the bank, following the link: www.binbank.ru.
Here is all the information on where clients can pay their credit or other bills.
In order not to constantly get confused in information, Binbank provides its clients with printing a page with data.
If the client has constant access to the Internet, then he can freely contact an online consultant.
After clicking on the main page, at the top is the “Online call” section. This function is very convenient, because clients can quickly and free of charge get answers to all their questions.
To make an online call you need a camera on your computer. The client can contact the consultant online using a mobile phone.
FAQ
In order not to wait long for the operator and get answers to your questions, you need to go to home page bank in the FAQ section, following the link: www.binbank.ru.
In B&N Bank this section is called “Feedback”.
In this section, clients can find out questions about any section, for example, loans, deposits, mortgages, service packages, cards, and so on.
Attention! The feedback section works according to the following scheme: bank clients ask questions that interest them, and they receive answers from bank specialists in the shortest possible time.
For example, to the frequently asked question “at what age can clients open their own deposit?”, the consultant will answer: “a person from the age of 14 can receive a deposit and to receive it you will need documents confirming the client’s identity.”
PJSC "BINBANK"
Complaints: 18
Resolved complaints: 0
Answered complaints: 0
Complaints and reviews about BINBANK
They do not give away personal funds and delay crediting them to the account. They spin this image cash population. The terminals are outdated. Wishes for the best service. I have applied more than once, but the established ones don’t want me at this bank. Ustorev. Services
On July 18, 2018, I carried out an operation to deposit funds into a Bin Bank card in the amount of 6 thousand rubles through ATM number 01012515 of PJSC BINBANK, located at Tver, Volodarskogo Street 34. When funds were deposited into the ATM, a technical failure occurred in his work, as a result of which the money was not credited. The ATM issued a check “The operation was not completed due to technical reasons, a refund is not possible.” After this, a claim was written to the bank and made...
I ask you to forward my complaint about the actions of employee Abubekirova Liana Damirovna from the Central Department for Services to Legal Entities to management and strictly punish me for negligence in work. On November 14, they brought her certificates for renewing the key. She didn’t accept it and said to bring another application. On November 15, from 11.30 to 12, all documents were provided to her. The employee gave up on this matter. And as a result, our company cannot work for the second day. When the director arrived, we had to issue a new certificate...
I participate in the beanbonus program. I chose the sports beauty and health category. In October I had to buy honey. Functional bed and anti-decubitus mattress for mom. I paid at the medical store. B&B card technicians. For the purchase, bonuses were awarded not 5% but 1%. The specialist consultant agreed that the purchase fell within the selected category. But if only there was a medical store. The technician was called a pharmacy, then I would have received 5%. Complete nonsense. Either the program is not finalized, or the specialist is stupid. I hope that my complaint will be considered and additional bonuses will be awarded.
I came to the Binbank branch to receive a transfer by Western Union, but I was told that if you are not a client of our bank, then we cannot issue you a transfer. And in order to become a client you must have a bank card. I don’t need this card at all, and in two months it will cost 50 rubles a month. What kind of imposition of an unnecessary product? In our city, other banks do not handle such transfers and I just had to come to this bank. Instead of 20 minutes to receive a transfer...
Good afternoon to all readers! I had a B&N Bank credit card with a limit of 50,000 rubles. In December 2016, I went to an additional office of the bank where I opened a card for full repayment debt and closing the card and account, I was asked to write statements and then everything would supposedly be closed. I wrote everything down as expected and they gave me a certificate that everything is closed and after 45 days the information will be deleted from the bureau credit histories. Then, in 2017, I applied to VTB24 with an application for a loan, but as a result it was rejected, and so on...
04/11/2017 in office/61 PJSC "BINBANK" paid for housing and communal services. I entered the department at 17:37. There were 3 operators working. There was one person in the queue. My payment was accepted at 18:32! I waited 55 minutes to pay a regular receipt. The staff is busy with who knows what, just don't work. Please watch on cameras what your employees do during working hours.
They illegally added money for blocking the card, allegedly for mobile bank and maintenance, but the card did not work for 2 years and was blocked, there was zero money on the card because it was stolen from it, when I contacted the bin bank they offered me, after all the delays and no search for who stole it, contact the law enforcement agencies, the amount, although small, was 2,240 rubles , but I’m a pensioner and this money is also dear to me, and the card is not a credit card, but a debit card, I wanted to save money and work with it, since I have it...
Good afternoon I have a friend who works at PAO B&B Bank. When she got sick, she did not stop going to work, citing the fact that there was no one to work, and she relieved her pain with pills, but she fell ill with a viral infection. This is no longer a runny nose or an acute respiratory infection, a more serious disease that requires hospital treatment. But when she became much worse, in the evening at the end of the working day she warned the employer that she could no longer go to work like that, she had diarrhea and vomiting, to which the employer...
Terrible customer service for legal entities. It was necessary to return cash loan to an individual, and interest was accrued every day. So these “people” rejected the payment several times: they needed one document today, then another tomorrow, as a result, our company lost on interest good amount. And this situation repeats itself constantly! I'm withdrawing all my assets! If you don't know how to work, don't take it!
There was a contribution. The deadline has expired. Not only did they not call and notify me about the end of the term, they extended it themselves at the “on demand” rate and to top it all off, when I came and asked to collect my hard-earned money, they bullied me for a week (allegedly there was no money in the cash register) and only gave me my deposit, but they refused to pay interest on it, they said that their organization will be renamed and they don’t see anything and, accordingly, can’t do anything - contact hotline. I called to no avail, even a barrel organ (nothing...
I recently visited this bank and my impressions were not pleasant. I came to the bank and turned to the girl consultant with a question about whether it was possible to apply for a good debit card. The girl said she couldn’t help and sent me to another bank branch. I asked for the address of the branch I needed, but the girl said that she did not have time for this and advised me to use the Internet. When I arrived at the place, I saw a huge queue in one single window. This...
Hello! I received information from competent sources that they did what they did to me in order to open a card to another (their) person by placing a deposit agreement. In my case, I was called to redo the contract due to some errors in the system. I will submit applications to the prosecutor’s office, Rospotrebnadzor, etc. (I’m collecting materials). I kindly ask you to check the information on the branch: to Leninsky Prospekt / 78, St. Petersburg manager -...
I have been a client of the bank since 2008, I serve Visa card Gold, as well as your own individual entrepreneur. I am forced to report that the Rostov branch of OJSC BINBANK employs unprofessional boors.
On August 26 at 18:41 I parked my car in the parking lot for bank clients at 32/65 Sholokhov Ave. Leaving his wife in the car with the windows open, he went to the bank on business. At the exit from the bank, I saw that my car was blocked by a black Mitsubishi Lancer X, leaving me no possible options leaving the parking lot. Of additional interest is the fact that there were free spaces in the parking lot that could be used without difficulty. As is usually done in these cases, I knocked on the Mitsubishi wheel, but the alarm did not work. A couple of seconds later a young man came out and in a rude and boorish manner asked me to stop knocking on the wheels of his car. As it turned out later, it was S-v Ivan Sergeevich, a bank employee. I reprimanded him about inappropriate behavior and tried to explain that blocking clients’ cars was, at the very least, unprofessional. He received a new stream of rudeness addressed to him, after which he again made repeated oral comments about the behavior of the bank employee with the client. S-v I.S. I ignored the comments and continued trying to sort things out, which is noteworthy, addressing me as “you,” thereby further aggravating my behavior.
I did not intend to tolerate such an attitude towards me from an employee of the bank where I have been serving for a long time, so I went to the bank office again to write a complaint. S-v I.S. came after me. Then, for 20 minutes, I tried to find out his last name, while S. in I.S. continued to argue with me, prove something and tell me what to do in front of other bank employees. I asked him several dozen times to introduce himself and name his position so that I could write a complaint, but he refused and made the excuse that he was an employee of another branch. Ultimately, his name was suggested to me by other bank employees. And even when I started writing a complaint, he still tried to sort things out with me, although I made it clear that there would be no more conversation with him and once again asked to leave me alone.
After filing a complaint, having wasted my nerves and time, I went out to my car, and after me S. in I.S. came out, continuing to sort things out, repeatedly using obscene expressions addressed to me, as well as the phrase, I quote, “Your complaint goes nowhere If it doesn't work out, do what you want." Other equally interesting phrases were used, which my upbringing does not even allow me to write.
Thus, it turns out that an employee of OJSC “BINBANK” in Rostov-on-Don St., Ivan Sergeevich, not only blocked my car in the parking lot, but he was also publicly rude and rude regular customer jar.
Unfortunately, at 19 o’clock there was not a single manager, not a single boss in the bank, and especially not you, who could personally verify my words and stop the boorish and rude communication of S. I.S. I believe that this behavior of your employee goes beyond the scope of professional ethics, is proof of his lack of professionalism, and therefore I ask you to take disciplinary measures against S. Ivan Sergeevich, who is discrediting your institution, and also to limit his communication with bank clients and protect me from communicating with him.
Good afternoon!!! In 2008 he concluded loan agreement UNIVERSAL CARD WITH A LIMIT of 2500 thousand rubles with MoskomPrivatBank in the city of Adler, for 6 years I regularly paid interest, I even closed it completely twice, which resulted in an increase in the limit to 32,000 thousand rubles!!! In November 2014, my card was blocked, when I called the support service they told me that the card was blocked for an indefinite period, you would be notified of the decision to unblock via SMS, I couldn’t use it, I could only top up my account, without saying that they had already are not MoskomPrivatBank, and introduced themselves as employees of PrivatBank, as it turned out later, the bank was bought out by BINBANK CJSC back in May 2014 Credit cards!!! As a borrower, PrivatBank and BinBank did not notify me of the change credit organization V writing and I personally did not sign an agreement with them, as stated in Article 382-385 of the Civil Code of the Russian Federation (“The new Lender is obliged to notify you of the transfer of the right of claim under the loan or the occurrence of succession. An additional agreement or written notice of the transfer of the right of claim must be signed by me personally. Only then the new creditor is legal") Also, Article 387 of the Civil Code of the Russian Federation - "Transfer of the Creditor's Rights....", Article 389 "Form of assignment of rights....!!! I would pay further, but by contacting the bank for clarification, the bank did not provide me with any documents or an agreement, they simply shrugged me off and said that you are obliged to pay! Now I have started receiving letters threatening to file lawsuits. I am attaching a photo below..... Help me figure out this issue and what to do! further? Please note that in the letters there are different dates for the conclusion of the agreement, then from 10/24/2008, in the last one it is generally 11/08/2008. I ask you to send me by registered mail all the documents on the assignment of rights, an agreement or a copy of the agreement, the right to succession, otherwise I will be forced to go to court myself, a statement has already been written to ROSPOTREBNADZOR!!!
Quote: Denis
Good afternoon!!! In 2008, I entered into a credit agreement UNIVERSAL CARD WITH A LIMIT OF 2500 thousand rubles with MoskomPrivatBank in the city of Adler, for 6 years I regularly paid interest, I even closed it completely twice, which resulted in an increase in the limit to 32,000 thousand rubles!!! In November 2014, my card was blocked, when I called the support service they told me that the card was blocked for an indefinite period, you would be notified of the decision to unblock via SMS, I couldn’t use it, I could only top up my account, without saying that they had already are not MoskomPrivatBank, and introduced themselves as employees of PrivatBank, as it turned out later, the bank was bought out by BINBANK Credit Cards CJSC back in May 2014!!! As a borrower, I, as a borrower, was not notified in writing by PrivatBank and BinBank about the change of credit institution and I personally did not sign an agreement with them, as stated in Article 382-385 of the Civil Code of the Russian Federation ("The new Lender is obliged to notify you of the transfer of the right to claim on the loan or the occurrence of legal succession . An additional agreement or written notice of the transfer of the right of claim must be signed by me personally. Only then is the new creditor legal") Also, Article 387 of the Civil Code of the Russian Federation - “Transfer of the Creditor’s Rights....", Article 389 “Form of assignment of the right... .!!! I would have paid further, but when I contacted the bank for clarification, the bank did not provide me with any documents or an agreement, they simply threw up their hands and told me that you are obliged to pay! Now I have started receiving letters threatening to file lawsuits!!! Please! note that in the letters there are different dates for the conclusion of the agreement, then from 10.24.2008, in the last one it is generally 08.11.2008 I ask you to send me by registered mail all the documents on the assignment of rights, the agreement or a copy of the agreement, the right to succession, otherwise I will be forced go to court yourself, a statement has already been written to ROSPOTREBNADZOR!!!
