Where can I exchange a damaged banknote? What to do if the bank does not accept old dollars? Is it possible to exchange a torn bill at a savings bank and will they accept dollars?

Each of us periodically has moments in our lives when we need to change worn-out bills, and it doesn’t matter whether the exchange is a dollar, euro or ruble, it is not so easy to find a bank branch where the operation to exchange worn-out dollars would be carried out.

Reasons for the need to exchange banknotes

But first things first. Today, many Russian citizens have stopped trusting their savings to banks. And they try to store them in other, more reliable places. Of course, there are plenty of reasons for this. Recently, the licenses of most credit institutions have been constantly revoked; the economic situation in the country itself causes distrust among citizens. But this is only one of the reasons. The bottom line is that our citizens feel more confident by keeping their own savings in foreign currency, and it should always be at hand.

There are several negative points here that anyone who wants to raise a certain amount of funds should remember. For example, the fact that any paper bills can wear out. They may show signs of wear such as:

• hall;
• spot;
• attrition;
• tearing of bills.

What to do in such a situation? Of course, you need to immediately contact the bank and exchange worn-out banknotes for new ones. But not all banks agree to do this. Rather, even only 10-20% of the total number of financial institutions will agree to carry out such an operation.

But this only applies to foreign currency. With rubles, things are much simpler. According to the Decree of the Bank of Russia dated December 26, 2006, all credit institutions are required to exchange damaged banknotes. And they must do this without fail.

How is foreign currency exchange carried out?

All processes for the exchange of damaged or dilapidated banknotes are regulated by the instructions that were prescribed by the Bank of Russia on September 16, 2010, as well as by the instructions of the Bank of Russia dated August 14, 2008. These documents state that the rules for the exchange of foreign banknotes are established by the credit institution at its own discretion. If, when contacting the bank, the institution’s employees refused to make an exchange, then the client has the right to demand the provision of a document that regulates these actions on the part of the bank. The same applies to cases when the bank requires you to pay a commission for carrying out such a transaction.

It is important to remember that the operation of exchanging worn banknotes is an offer and has clear rules and criteria. And the cashier simply saying that she or he doesn’t like the bill is not a legal reason for refusal. If such a situation arises anyway, then the client has every right to contact the Bank of Russia and demand proceedings for violation of his rights. True, in order to prove that he is right, the client must have in his hands a written refusal from the bank to carry out this exchange transaction. If a credit institution refuses to carry out a currency exchange operation, write a claim yourself, to which the bank will be obliged to respond to you in writing.

Each client should remember that the bank may set a commission for such a transaction. But there cannot be a separate exchange rate for such banknotes. The bank also cannot choose which bills to take and which to refuse. All denominations must be accepted for exchange.

Why banks don't want to exchange old banknotes

There is one fairly simple answer to this question. The whole problem is that the expenses that the bank incurs during storage, collection and other operations related to the exchange of old currencies are not reimbursed by anyone. Therefore, banks very often establish various types of commissions for carrying out such operations. It is because of this reason that our credit institutions in most cases refuse to exchange coins of foreign countries altogether.

But, if you really need to exchange coins, you can use the services of intermediaries in this area. However, first you need to check their license and title documents. Of course, it is best to exchange dollars at Sberbank of Russia, in which case the likelihood will increase that all transactions are legal - carried out within the framework of existing legislation.

But, in addition to the fact that banks independently cover the costs of such operations, for them foreign funds are a commodity, not a means of payment. After all, all these bills will then be sold to clients during the currency exchange. Of course, it is better for them that the state of paper money is ideal, because then the bank will have more opportunities to earn income on the spread (the difference in the commission when buying/selling foreign currency).

How is currency exchanged?

To exchange old or damaged banknotes, it is necessary to carry out a number of operations. Namely:

1. If one bank refuses, you need to contact another. It is also worth familiarizing yourself with the conditions of different banks in order to make sure which one has the best conditions.
2. It is best to change banknotes at the bank where the client is regularly serviced. Typically, banks have a more loyal attitude towards their internal clients.
3. Try to exchange damaged dollars or euros abroad. For example, during vacation or a business trip.
4. If the bills are very damaged, the bank may offer the client collection. This is sending dollars or euros to the issuing country. Once a positive decision is made by that country, the client is paid a refund. But here the client will also need to pay a commission.

As we can see, any client who wants to get rid of a worn-out dollar or euro can do this in accordance with the established requirements. Of course, to do this you need to know all these rules and understand your rights. In any case, if you have any questions, you can seek advice from the Central Bank of Russia and get clarification. Then you can avoid many unclear situations and defend your rights in case of their violation.

Accountant. “Debit”, “Credit”, “Balance” - this is where I am like a fish in water. But endless numbers are certainly tiring. I would like to talk about travel and visit all corners of the globe.

Banknotes gradually wear out during daily use - we crumple them, fold them several times, then unfold them; the process is repeated many times and the banknote gradually becomes unusable. It happens that money is damaged as a result of getting wet or falling into fire. Is it possible to use such damaged banknotes? Can they be exchanged for “normal” ones? Where and how to do this? Check out the information we've collected.

Old dollars and euros: how to exchange damaged banknotes

Currently, there are fewer and fewer people who would trust their savings to banks. And this is not just a matter of constant revocations of licenses from credit institutions. The love of cash foreign currency among our population is connected, rather, with a general distrust of the national currency. Very often it turned out that all citizens’ ruble savings were rapidly melting away due to devaluation and hyperinflation.

You can buy currency at a bank or directly on the exchange through a broker (see the article: “Professionals show their cards: how to buy currency on the exchange”). But only banks are engaged in transactions with cash foreign currency.

Paper money, of course, is not at all wear-resistant, and over time it may show signs of damage: creases, stains, abrasions, tears, etc. And this is where some problems arise, because banks very often refuse to accept damaged dollars and euros, or want 10-20% of the amount for this operation.

With rubles the situation is completely different. According to the Directive of the Bank of Russia dated December 26, 2006 No. 1778-U “On the signs of solvency and the rules for the exchange of banknotes and coins of the Bank of Russia,” credit institutions are obliged to exchange free of charge damaged banknotes that have retained signs of solvency for new bills.

Moreover, the nature of damage to such banknotes can be very significant and varied; it is enough only for one fragment to retain at least 55% of the original area of ​​the banknote.

The acceptance of old or damaged currency by banks is regulated by Bank of Russia Instruction No. 136-I dated September 16, 2010 “On the procedure for carrying out... transactions with cash foreign currency...” (can be found, for example, here) and Bank of Russia Instruction No. 2054-U dated August 14, 2008 “On the procedure for conducting cash transactions with cash foreign currency in authorized banks on the territory of the Russian Federation” (can be viewed here).

From these documents it follows that banks themselves have the right to establish rules for accepting damaged banknotes of foreign countries. Despite this, some credit institutions manage to violate these loyal requirements.

If you are refused to accept damaged money from foreign countries, then first of all ask the cashier to show you the internal “Rules for accepting damaged banknotes of foreign countries”, and point out the specific point in these rules, according to which your damaged banknote can be exchanged only with a commission or at all not accepted. And only if such a point is found, then the refusal is legal;

In other words, no objections from the cashier that he “just doesn’t like” this bill will be considered legal. Since the currency exchange procedure is an offer, and, accordingly, this operation must have clear criteria. And it’s unlikely that these rules include the clause that “if the cashier doesn’t like the bill without explaining the reasons, then the old dollars will not be exchanged” :)

In this case, you can safely complain about the bank to the Bank of Russia regarding violation of the law (or simply threaten to do so, sometimes this is enough).

First, ask the bank to give you a written refusal to carry out an exchange transaction. The bank may not immediately give you a written refusal (as, for example, in cases of refusal to accept additional deposits, see the article “How to write a complaint against a bank. Real experience and sample claims”). In this case, make a written claim yourself, which the bank cannot refuse to respond to.

Of course, no one needs extra hassle, but you should know that you have the opportunity to protect your rights, but whether the game is worth the candle is up to you to decide.

According to clause 2.4. In Instruction No. 136-I, the bank cannot set any restrictions on the denomination of banknotes or the year of issue during exchange (if the banknotes are officially in circulation). The bank cannot set different rates for different banknotes. And also, the bank cannot introduce restrictions on the amounts of foreign currency cash accepted and issued (with the exception of coins of foreign countries);

It is worth noting here that, of course, it is more expensive for the bank to deal with small bills (more costs for storage, transportation, etc.), but these are the difficulties of the credit institution.

The answer is obvious: all expenses for operations with old money of foreign countries are borne by the credit institution, and not by the Central Bank of the Russian Federation (as is the case with rubles, when the Bank of Russia, at its own expense, exchanges old banknotes for new ones). Our Central Bank does not have the ability to print new dollars, euros or pounds to replace the old ones (although it would be funny :)).

Therefore, our banks can exchange damaged or dilapidated banknotes only in foreign issuing banks (pounds - at the Bank of England, euros - at the ECB, dollars - at the Federal Reserve), for this damaged banknotes must be physically delivered abroad (which, of course, costs money) . Therefore, it is obvious that no bank even wants to get involved with coins of foreign countries.

Obviously, only large credit organizations can afford to carry out such operations and credit currency to their accounts abroad; smaller banks simply act as intermediaries. By the way, such activities can also generate income, for example, here is an article on the banki.ru portal.

Thus, cash foreign currency is considered by the bank as a commodity, and not as a means of payment. Therefore, banks are interested in its ideal condition, so that they can then freely sell these same dollars, euros, pounds, francs, yen to you, making money on the spread (the difference between the buying and selling rates).

You should not think that if you receive some torn euros or old dollars, then the situation is hopeless. They can be easily exchanged. Everything, of course, depends on the specific case, on the degree of damage to the banknote, but here are some general recommendations:

1 Try exchanging currency at several banks.
All banks are different, and each has its own requirements for banknotes, and we should not exclude a purely subjective factor. Despite clear rules, very often everything depends on the cashier.

2 The bank will be more loyal to your damaged banknote if you are a client of this same bank and want to replenish your foreign currency deposit with it (there is no point for the bank to go into conflict with an existing client, since attracting new clients is much more expensive than retaining old ones).

3 Quite often, banks refuse to accept banknotes that have even minor marks or stamps on them. In this case, as well as in the case of small dents, tears, breaks, stains, try depositing your dollars or euros into your account through ATMs with the Cash-in function (i.e. with the function of accepting money). Many banks have such currency ATMs, for example, Sberbank, Alfa Bank, Russian Standard Bank, Promsvyazbank, VTB 24.

And in some banks you can exchange currency even without a card, for example, at B&N Bank ATMs:

4 Take your damaged dollars, euros, etc. take it with you on vacation abroad (or ask friends who are going abroad). Actually, there the currency is in circulation and is considered precisely as a means of payment, and not as a commodity. And you can freely pay with your crumpled, torn, greasy, stained banknotes. Nobody will tell you anything (by analogy with our Russian rubles, the banknotes in circulation are far from ideal).

Moreover, it is not at all necessary that your old dollars will be exchanged only in the USA, and euros only in EU countries. In all popular resorts (Türkiye, Egypt, Thailand, Vietnam) your freely convertible currency will be readily accepted.

5 If you still decide to pay a commission to the bank to sell your currency, then at least choose a more advantageous offer. Sberbank will ask you for 10% for the operation, but, for example, Bank of Moscow is only 5%. Rosselkhozbank also offers to exchange damaged banknotes with a commission of 5%:

6 In case of significant damage to banknotes, or if the bank simply does not want to deal with the damaged banknotes itself, the credit institution may offer you to send your currency for collection. Those. Your money will be sent to the issuing state (abroad, of course) to check its solvency and, if the decision is positive, a refund will be transferred to your account. For example, Sberbank charges 10% for such a service, Bank of Moscow 5%.

It is difficult to call a collection operation in the same Sberbank (as, indeed, in any other bank) a profitable deal, because You have no guarantee at all that you will be paid anything. From the application for acceptance of banknotes for collection by Sberbank (see here) it is easy to notice that:

If a foreign bank refuses to purchase banknotes accepted for collection, Sberbank will simply send you a written notification of the foreign bank’s decision with an extract from the foreign bank’s official response attached. Accordingly, no one will return the 10% commission to you;

You can wait up to 3 years for a decision. And, naturally, Sberbank is not responsible for the actions of foreign banks and banks of issue that resulted in a delay in sending notification or payment of compensation, as well as refusal to pay compensation;

In any case, it is better to take care of your currency than to waste time selling or exchanging it. Do not forget also that it is not advisable to store all your money in cash. Interest rates in banks on deposits in dollars and euros are, of course, low, but it’s better than nothing. In addition, to buy and sell currency on the exchange, you do not need its cash form at all.

at the BFG-Credit bank they accept old dollar bills with stamps and inscriptions as deposits, without talking, the cashier said that they will then exchange them at the Central Bank, if I remember correctly, but at the MKB they did not accept them. In theory, you can deposit an amount into an account (deposit) and then withdraw it (new blue bills are being issued now)

Source: http://hranidengi.ru/

How to replace torn money in a savings bank

Russian ruble With what damage must a banknote be exchanged at the bank?

— Glued banknotes. Even a “collage” of several fragments is allowed. The main thing is that they all belong to the same banknote. This also includes banknotes with tears (sealed or not). Moreover, the number of tears can be any
— Banknotes with minor damage (edges are torn off, there are punctures, abrasions or dirt). “Discolored” money (for example, after washing or faded in the sun) can also be exchanged.
— Banknotes that are at least 55% preserved.

Where can I change a torn banknote?

Often you have to deal with the fact that there is a torn or taped bill in your wallet, but it is not accepted in the store. It also happens that we ourselves spoil the banknote, stain it with paint or accidentally tear it. It’s not a big deal if it’s one small bill, but what if you washed clothes that contained banknotes worth a decent amount? In both cases, torn, damaged Russian ruble banknotes can be exchanged at any bank, receiving new banknotes in return and without paying any interest.

Exchange of banknotes is quick and easy, but subject to certain requirements. Should you take torn bills from the store? How many times have many of us had to argue in a store with a seller who does not want to take not just a torn bill, but even a banknote with a small cut or tear, neatly sealed with tape.

Exchange of a torn banknote

Traveling abroad is no longer something rare or exotic. But for such voyages you have to take cash with you. After all, not all taxis or local markets can accept a tourist’s credit card.

In this article we will tell you how to exchange rubles for dollars at Sberbank. Also, dollars are often bought by ordinary citizens trying to protect their savings from inflationary surges. After all, the world's main monetary units do not lose their value so often.

Therefore, you have to have savings in foreign banknotes.

Types of currency transactions at Sberbank Basically, foreign money can be bought or sold in the country's largest financial institution.

Clients cannot make transactions worth more than 15 thousand rubles at a time. This restriction is set by law, not by the bank. What currencies can be exchanged at Sberbank The main foreign currencies for exchange at Sberbank are the dollar and the euro.

But in regional centers and in Moscow you can find branches that carry out foreign exchange transactions with a large number of different foreign banknotes, such rare ones in Russia as the Canadian dollar or the Danish krone. Sberbank currencies The list of all currencies is limited. There is one for each department. You can find out by calling the bank's hotline.
How to exchange change for paper money at Sberbank in 2017

There are several possible uses:

— Payment for services at the cash desk.
— You can deposit money into your personal account and then withdraw it.
- You can buy currency using the coins you have.
- Payment of utility services.
- Many other operations.

The bank cannot refuse to accept coins as a means of payment. Naturally, it is better to sort them so that the further calculation procedure takes a minimum amount of time. Bottom line: You can not only exchange money at Sberbank, but also use change to pay for services and deposit it into your account.

You can load it onto your card and then pay in stores or withdraw cash from an ATM.

How to change torn money?

To hand over coins to Sberbank for money, you need to bring coins sorted into separate bags or packages by denomination. It is recommended to put a piece of paper in each package indicating the total amount and denomination of money in it, which will significantly speed up the counting process by a Sberbank employee. A passport is necessary so that if counterfeit coins are found among the money, the identity of the person who provided them can be identified.

It is recommended to coordinate transactions for the exchange of small change in advance with Sberbank, since there are branches in which special automated machines for counting coins are installed. In such branches, they will receive the client at any time convenient for him without any problems. If there is no Sberbank location with such a device in your locality, or there is no way to get to it, then it is best to coordinate the time of your visit, especially if there is a lot of small items.
How and where to exchange torn banknotes

Surely each of us has at least once wondered where we can change a torn banknote. Due to careless handling of money, paper banknotes are easily torn or soiled, after which they can no longer be used as a means of payment. But not everyone knows that money can be exchanged at a commercial bank, for example, at Sberbank of Russia.

Let's look at how to change a torn bill at Sberbank and how to do it. Content

— What kind of money can be exchanged?
— How to donate money for exchange
— If the bank refuses, what to do?

What money can be exchanged First of all, you need to pay attention to what money can be exchanged. Unconditionally, without additional examinations, you will be able to exchange a banknote if it is 100% of its area, that is, when it is torn or sealed, or torn, but you have all its parts.
Is it possible to exchange a torn bill at a savings bank and will they accept dollars?

For example, if instead of a bill there is a “stub” that is preserved in less than 55% of the total area. Or two short halves, with burnt edges. So, if there is only one half, but “decent”, you can try to exchange it for a whole one. Foreign currency It is much more difficult to exchange damaged dollars or euros than Russian rubles.

The fact is that in 2004 the Central Bank refused to regulate banks' foreign currency requirements. Therefore, each bank will have different requirements for the type of damaged foreign banknotes. Some banks do not accept banknotes even with minor damage (for example, a puncture from a stapler).

Others have no problem accepting banknotes that have been accidentally machine washed or have burnt edges. For example, at Absolut Bank the main thing is that the banknote retains the basic details.

Source: http://easy-tax.ru/

Banks that are required to replace old, torn or damaged banknotes with new ones often fail to do so.

Where to change a torn banknote in Moscow

Go... to the National Bank! This was the answer that the “DELO” correspondent heard in almost all the largest banks to his request to exchange a burnt twenty for a new one. Banks that are obliged to replace old, torn or damaged banknotes with new ones often do not do this, violating the requirements of the NBU.

Almost all people have cases when, through negligence or accident, they spoil banknotes. Such banknotes, in principle, remain legal tender, but you most likely will not be able to pay with them in a store. To exchange old, torn or damaged money, you can contact any (!) bank. This is stated in the resolution of the National Bank N547 “On approval of the rules for determining the paymentability and exchange of banknotes and coins of the National Bank.” According to the document, all banks are obliged (!) to replace damaged banknotes (but this only applies to national currency!), as well as to credit them to accounts, deposits, etc., if the size of such banknotes is at least 55% (!) of original size. There is no charge for exchanging money.

The "DELA" correspondent decided to check how carefully banks comply with resolution N547 and whether it is easy to exchange damaged banknotes for new ones in their branches. For this purpose, he burned a twenty-hryvnia banknote (see photo), but in such a way that it was subject to exchange in any case.

However, changing the burnt twenty turned out to be oh so difficult! Almost all the banks that DEL's correspondent visited refused to make the exchange. And these are not the last banks in the country: Raiffeisen Bank Aval, Prestige Bank, First Ukrainian International Bank (the correspondent went to the branches of these banks on Prorizna St.), Privatbank (Kostelnaya St.), Nadra Bank (Degtyarevskaya St. ), Ukrsotsbank (Belorusskaya St.), UkrSibbank BNP Paribas Group (Melnikova St.) and Finance and Credit Bank (Vladimirskaya St.).

Considering that the banknote that became a victim of the experiment was only burnt by approximately 10%, then it should have been exchanged at any bank. However, doubts about this began to creep in immediately after visiting the first bank - “Prestige” (soon it will be renamed Erste Bank (Ukraine). Seeing the twenty burnt around the edges, which the correspondent presented for exchange, the cashier girl immediately replied that she would help She won’t be able to do anything, since the bank does not exchange damaged banknotes. When asked what to do with such money, the girl just threw up her hands.

The First Ukrainian International Bank (FUIB) also could not (or did not want) to help. In response to the remark that the bank must make the exchange (according to the NBU resolution), the cashier looked with surprised eyes. Then she offered to go and resolve this issue at the National Bank. “We don’t owe anything to anyone, go and change money at the National Bank,” was the outcome of the conversation.

The next bank the correspondent contacted was Raiffeisen Bank Aval. During the conversation with the cashier, I got the impression that the young man did not know what to do in such a situation. This is probably why he decided to consult with senior colleagues. Returning after a five-minute absence, the cashier still refused to exchange the twenty, motivating the bank’s decision by the fact that in the lower left corner of the banknote one letter in the series in front of the number was not visible (this is true, see photo). However, I wonder how such a bank requirement is consistent with the NBU resolution, which states that a banknote that is damaged even by more than half can be exchanged? In addition, any more or less attentive person, studying money, probably noticed that the series and number of the banknote are duplicated. It is indicated in both the lower left and upper right corners of the banknote. Therefore, the explanation that the bank, they say, cannot determine the series of the banknote looks strange, to say the least.

True, at the end of the conversation, the cashier of Raiffeisen Bank Aval said that “if he accepts that kind of money (like a burnt twenty - “BUSINESS”), then he will have problems with the management.”

The situation was repeated at the Finance and Credit bank. They also said that they would not change the ill-fated “twenty” because they could not read the series (no one is still looking at the upper right corner). It’s good that the bill wasn’t 30-40% burned, because then they probably would have advised to throw it away altogether!

Having doubts that it would be possible to change the twenty at all, the DEL correspondent went to the Khreschatyk bank. And, lo and behold! They agreed to change the bill! And the cashier was absolutely not embarrassed by the fact that there was no letter in the series. True, we had to wait. The cashier nevertheless decided to play it safe and ran to consult with her superiors. But still, in this situation, it’s a sin to complain!

At Privatbank, Ukrsotsbank, UkrSibbank and Nadra Bank, the cashier girls didn’t even bother to explain why they didn’t want to change banknotes. Having refused, they simply switched to another job, without paying any attention to the client.

Take into account

If the banknote is damaged by more than 55%, it can also be replaced! But only in branches of the National Bank. As for foreign currency, no bank is obliged to exchange it. Therefore, in this case, banks themselves set the rules for exchanging damaged currency. The only thing that the bank is obliged to do is to inform the client about these rules. Namely, post the terms of exchange of damaged currency in a visible place so that the client can freely familiarize himself with them. Therefore, if a dollar bill or euro is not accepted for exchange, citing a reason not specified in the exchange conditions, then you can write a complaint to the National Bank, indicating the exchange office.

Source: http://www.uabanker.net/

How to sell currency if the cashier doesn’t like the bills?

Many clients, when selling currency at an exchange office, are faced with a situation where the cashier refuses to accept individual bills. Moreover, the banknotes are not at all dilapidated or badly damaged, they are just not very new, somewhat worn, with folds in various places, punctures and marks from stamps, various minor inscriptions with a pen, pencil or felt-tip pen. At the same time, both the cashier and the client do not doubt the authenticity of the money presented, but, nevertheless, the cashier does not want to accept it and offers to take it back or exchange it, but with a significant discount - up to 40%. What to do in this case and is it possible to somehow exchange such banknotes?

— Firstly, you should not agree to an unfavorable exchange at a reduced rate in any case, especially if a large denomination banknote or several foreign pieces of paper come under suspicion.
— Secondly, you need to completely calmly go to another commercial bank and sell currency there.

The thing is that there are no uniform detailed rules for transactions with foreign cash, and each bank introduces its own internal instructions for employees. In addition, each individual cashier understands instructions differently.

We should not forget about the uncleanliness of some employees (this is especially true for street exchangers). Seeing such a worn foreign bill, they begin to deliberately find fault with its appearance in order to force you to exchange it at a lower price. Most often, these tricks fall on inexperienced owners of currency notes, who rarely carry out exchange transactions, or elderly people who are easily susceptible to tricks.

Just remember that if the bills in your hands are not torn, not covered in paint, or partially burned, then they should be accepted without any problems at any exchange offices. If they don’t take it in one place, they will definitely take it in another.

If you find that the cashier may not like your bills, look on the Internet for information about banks that are more loyal to foreign cash and go straight to them (if you have a choice, of course). Even if the exchange rate in such banks is a couple of points worse, the lost amounts are compensated by the time and nerves spent discussing your money in more picky banks.

Another simpler way to get rid of such bills is to completely eliminate the human factor. If you have a foreign currency deposit at a bank that has appropriate ATMs with a cash-in function, simply deposit your foreign cash into your foreign currency account in euros or dollars, and then withdraw it with “ideal” bills. In addition to this method, you can exchange worn-out currency through currency exchange machines, which are available in many large bank branches, hotels and airports. There you can exchange wrinkled or slightly worn money without any worries.

And finally, if you are planning to travel abroad in the near future for business or pleasure, to countries where your foreign money can be accepted, set it aside specifically for this occasion. There you can easily and without problems spend them in local stores.

Source: https://www.exocur.ru/

Where to return damaged dollars and euros in Kazakhstan

The purchase and replacement of foreign banknotes unfit for circulation is carried out by banks that have correspondent or contractual relationships for carrying out collection operations with the corresponding issuing banks of these currencies. This was announced by the head of the National Bank of the Republic of Kazakhstan Daniyar Akishev, answering a question from a Tengrinews.kz reader.

“There are banknotes that are unfit for circulation: if they are torn into pieces and glued together; if their original color has been changed or discolored; if these are burnt or burnt bills. Banknotes that are completely covered with paint, ink, oil or more than 50 percent of the surface are also not suitable for circulation. Banknotes withdrawn from circulation after the date announced by the issuing bank of the relevant foreign state are also considered non-payment,” Akishev said.

According to him, the Rules for organizing exchange transactions with cash foreign currency in the Republic of Kazakhstan, approved by the Resolution of the Board of the National Bank of the Republic of Kazakhstan dated July 16, 2014 No. 144, also describe other signs of banknotes unfit for circulation. “The purchase and replacement of non-payment, as well as banknotes unfit for circulation, is carried out by authorized banks that have correspondent relations and (or) contractual relations for carrying out collection operations with the issuing banks of the relevant foreign currencies (foreign banks),” he explained.

Source: https://tengrinews.kz/

SECOND LIFE OF A TORN TENGE: WHAT TO DO WITH SPOILED MONEY?

Almost everyone has found themselves in a situation where a damaged banknote suddenly appears on their hands and there is a need to exchange it for a solvent monetary unit. Where to go to make an exchange, whether the exchange will be paid - such questions are often faced by many people who find themselves in this situation.

HOW AND WHERE TO EXCHANGE TORN BILLS

The National Bank of Kazakhstan gives clear explanations to these questions: any Kazakhstani can contact the nearest bank and exchange damaged banknotes free of charge, and for any amount.

Exchange of funds is carried out quickly and easily, but subject to certain requirements.

As Talgat Kadyrgaziev, chief specialist-economist of the cash handling department of the Atyrau branch of the National Bank, emphasized, in every bank there should be information on information stands for clients on how damaged banknotes are exchanged. If they have significant damage, the bank usually does not make an exchange, but offers to send the damaged money for examination to the National Bank. The owner of the banknote draws up an application and an inventory of banknotes in any form.

– Every citizen should know that if in the event of a fire or other incident, banknotes become unusable, and the inscriptions on them become unreadable, then he still has the opportunity to exchange them. He must write a statement in which he indicates everything: the amount of damaged signs and the reason for their damage, as well as provide documents that can confirm the incident. In this case, the bank accepts the damaged bills and sends them for examination and exchange at the National Bank, he said.

SAVE YOUR MONEY!

Unfortunately, many people treat paper tenge with disdain, sometimes writing phone numbers on them, making notes, tearing off the edges and dropping them in the dirt. However, such an attitude towards money can lead to the fact that they simply will not accept it or will not want to accept it for payment in shops and markets. And it is possible and necessary to prove that you are right, but you need patience and time. Damaged banknotes are guaranteed to be exchanged only at a bank, but provided that the banknotes have not lost any signs of solvency. So, the slogan “Save your money!” is still relevant.

In 2013, at the Atyrau branch of the National Bank of the Republic of Kazakhstan, the volume of transactions for exchanging banknotes withdrawn from circulation for valid ones to the population amounted to 881 sheets (notes) in the amount of 1,659.5 thousand tenge.

Last year, the branch carried out an examination of dubious banknotes of the national currency in the amount of 47 - for 333 thousand tenge, of which 11 were recognized as payment - for 36 thousand tenge, 4 sheets of non-payment in the amount of 16 thousand tenge, with signs of counterfeit 32 - for 281 thousand tenge.
If a banknote does not fall within the definition of solvent, then it may be classified as a dubious banknote.
Questionable banknotes are accepted from legal entities and individuals for examination by branches of the National Bank. When submitting for examination, an application-inventory about submission for examination is filled out. One copy of which remains with the client and is a document from which it will be possible to receive exchanged banknotes in the event of a positive examination conclusion.

Thus, dubious banknotes include banknotes that have retained at least 50% of their area, including those glued together from two or more parts of the same banknote, and banknotes that have changed color.

When examining a banknote consisting of several fragments (including different denominations), it is necessary to take into account that they are subject to exchange for those suitable for circulation (if they are genuine), if these fragments have retained more than 50% of the banknote sizes established by the National Bank , or these are several fragments that undoubtedly belong to one banknote, the total value of which is more than 50% of the size of the banknote. In this case, the number of parts into which the banknote is torn (cut) does not matter.

Banknotes that have retained more than 70% of their full value and signs (text and numbers) indicating their denomination are classified as solvent.

These include old banknotes that have damage, including:
- contaminated, having extraneous inscriptions, including those applied in ink that are visible under ultraviolet light, stains, stamp marks, filled with dyes, which have partially changed the original color;
- torn banknotes, the glued or unglued parts of which undoubtedly belong to the same banknote;
-lost from a corner or edge more than 1% of the area of ​​the banknote size established by the National Bank;
- having tears more than 10 millimeters in length;
- having holes, punctures and holes of 3 or more millimeters in diameter, except for cases where the presence of punctures on the banknote indicates its redemption;
- worn out, with abrasions, burnt and burnt;
-lost security thread.

Source: http://pricom.kz/

What to do if the bank does not accept a banknote?

Probably everyone has encountered insolvent banknotes at least once in their life. Most often, the situation when a bank employee or teller refuses to accept a banknote causes frustration, since this means additional problems, seemingly out of nowhere. Particular misunderstanding is caused when the bank returns a bill in a currency with which, at first glance, everything is in order. However, this is only at first glance - banknotes in foreign currency in our country are treated with much more reverence than banknotes of the National Bank. Yes, and you can exchange Belarusian money for free at any bank, which cannot be said about banknotes in foreign currency.

We figured out which banknotes are considered damaged and what to do with them.

With Belarusian money, everything is quite simple - the National Bank bill will be accepted in almost any form - worn, with tears, inscriptions and ink stains. According to the list of banknote payment characteristics, banknotes with tears, including those glued with transparent adhesive tape, small holes, punctures, missing corners and edges, as well as minor dirt, are accepted.

Money from the National Bank is subject to exchange if a significant part of the bill area is damaged (but not more than 45%), glued together from parts, changed color and glow in ultraviolet rays, and also lost its original size under the influence of the external environment. There is a high probability that such a banknote will not be accepted from you when paying for goods or services - cashiers and individual entrepreneurs have every right to do so. However, with such money you can contact a branch of almost any Belarusian bank and exchange it on the spot without additional commissions or delays.

With foreign banknotes things are different. Even minor changes in the appearance of a banknote can cause a bank employee to refuse to accept it. Moreover, money that is torn into pieces and glued together, burned, filled with paint, ink, oil, etc., or containing drawings, inscriptions and other “art” is not accepted. Some damage, such as light mold, may not be visible to the naked eye, but the bank has every right not to accept such a bill. True, you can try your luck at another bank - perhaps you will be lucky and the banknote will be accepted even without a commission. Why does this happen and what are banking institutions guided by when working with foreign banknotes?

Signs of solvency of banknotes in foreign currency are listed in Resolution of the National Bank of the Republic of Belarus dated December 27, 2001 No. 345. However, the Resolution is advisory in nature, which Belarusian banks should theoretically use. In practice, bank employees are guided by local rules, which are developed in accordance with the policies of the parent structure. This right is enshrined in Resolution of the National Bank No. 212 dated June 6, 2011. As a result, some banks impose more stringent requirements for banknotes, while others are more loyal in this matter.

What to do if a bank employee refused to accept a foreign bill for one reason or another?

First, you can try contacting another bank - if the damage is very minor, then it is possible that they will accept your banknote for free or offer to exchange it for another one on the spot for 2-4%.

If the claims against the bill are objective, it will have to be handed over for collection. This procedure is not free - as a rule, when accepting dollars for collection, banks charge 3% of the amount for this service (at least 2 dollars), euros - 0.5%, at least 1 dollar in equivalent. If there is a need to send a banknote for authentication, you should be prepared that you will also have to pay interest to a foreign bank. Each bank has a different commission, but most often it averages 2% of the amount.

To hand over foreign currency for collection, you must have your passport with you. The procedure takes about 2-3 weeks to a month. However, not all banks provide this service. As a rule, small commercial banks that deal primarily with retail do not accept banknotes for collection. Therefore, in case of significant damage, it is better to immediately contact a branch of a large bank, for example, Belarusbank, BelVEB Bank or BPS-Sberbank.

Source: https://myfin.by/

TOP bank commissions for accepting damaged currency

Many people remember the situation that the Belarusian media wrote about a couple of years ago. The woman kept currency at home, and when she went to the bank, she was told that the bills were “moldy” and exchange was possible only with a commission...

It’s unpleasant, but be that as it may, such cases happen from time to time. By contacting a bank branch or exchange office, you may encounter a situation where you are refused to carry out a transaction with your banknote, or will be offered to make an exchange with a commission.

Today we will tell you what damage to a foreign currency note you will have to “pay” for.

Of course, if only perfect banknotes fall into your hands, and you don’t wash them, pierce them, or tear them, then there is nothing to be afraid of; any cashier will accept such a bill without any problems. If there is still damage, but it is not significant, such as a small tear of 0.5 centimeters, then such a bill will most likely be accepted without any commission.

But let’s imagine a situation where the bill lying in our wallet still contains certain damage. To find out what a banknote should look like in order to be identified as old and asked to pay a commission, we turned to Belarusian banks.

Almost all banks advised us to contact the branch, explaining that the decision to exchange is made by the cashier based on local documents after a visual inspection. Those clients who want to see these requirements with their own eyes can find them at the information stand in the branch or next to the exchange office. This is what most banks responded. However, there were also those financial and credit institutions that provided the information of interest.

- abrasions and dirt formed during natural handling
- spots visible in ultraviolet rays (with a total area of ​​no more than 50% of the banknote area)
- corners or pieces, fragments torn off and glued with transparent tape (with a total area of ​​no more than 2 square centimeters), provided that all fragments unconditionally belong to one banknote
- having tears sealed with transparent tape (total length no more than 25% of the length (width) of the banknote)
- having small oil and other stains and inscriptions, stamp impressions and their fragments
small holes, punctures, missing corners and edges, fragments (with a total area of ​​no more than 200 sq. millimeters)

- dirt, tears and abrasions
- glued torn corners or pieces (with an area of ​​no more than 2 square centimeters), if the torn parts definitely belong to this banknote
- taped tears
- small oil and other stains, inscriptions and stamp marks if they do not interfere with determining the authenticity of banknotes

Even using the example of only these two large banks, one can see that the lists of defects acceptable for exchanging banknotes with a commission are very similar.

Now let's talk about the size of the commission. As practice has shown, the commission for exchanging an old banknote will range from 2% to 5%, depending on the bank and currency of the banknote.

BSB Bank has the best and worst results. Everything will depend on what currency you want to exchange. If it is the US dollar, then you are welcome, the commission is not the most “biting”, but if it is the Russian ruble, then it is better to contact another bank.

- those that have lost part of the area (with a total area of ​​more than 2 square centimeters), but have retained more than 55% of the original area of ​​the banknote
- torn into pieces (fragments)
- having punctures or holes (with a total area of ​​more than 2 square centimeters)
- changed the geometric dimensions by more than 3 millimeters both in the direction of increasing and decreasing the banknote
— the main drawings have been changed (elements have been painted on), there are traces of alteration of the banknote (elements of protection against counterfeiting)
— the security thread is removed or damaged
- no more than 45 percent of the banknote area covered with paint, ink, oil
- locally changed the original color, luminescent in ultraviolet rays or discolored (in total more than 50% of the surface of the front or back side of the banknote) if these changes do not interfere with determining the authenticity of the banknote
— having warning labels (marks) from law enforcement agencies, including those visible in ultraviolet rays
- having a manufacturing defect (non-printing or blurred images; one of the security elements is missing or this element is indistinguishable (watermarks, security fibers, security threads, microtext, local or strip kinegrams, etc.))
- burnt or burnt corners, edges and other fragments, with a total area of ​​no more than 2 square meters. centimeters.

- those that have changed their original color and glow in ultraviolet light (drenched in paint, ink, oil, exposed to water and chemical compounds, etc.)
- those that have lost a significant fragment, but have retained at least 70% of the original area (including burnt, exposed to aggressive environments, charred and decayed), dirty (sticky, greasy, faded, etc.)
- having intentional damage (additional drawings, multiple inscriptions, including those visible in ultraviolet rays)
- if the security thread is removed

- torn into pieces and glued together
— been in water, covered in paint, ink, oil
- having intentional damage (the main drawings have been changed, there are significant ink inscriptions, the security thread has been removed, etc.)

Let us remind you that collection, as well as the exchange of old banknotes, is a paid operation.

In this publication we will talk about old banknotes, torn banknotes And spoiled money, we will consider whether they are a full-fledged means of payment, as well as where and how they can be changed.

So, first, let’s define what dilapidated and damaged banknotes are, which of them are payment and which are non-payment.

Each country has its own Central Bank legislation regulating the division of all banknotes into payment and non-payment, as well as old and good. They may have some differences, but the general essence is approximately the same, and the signs of classifying banknotes into one category or another are always generally similar, but may differ in small details. Let's consider the general signs of dividing banknotes into these categories.

Payment notes– these are those banknotes that have not lost their solvency and can be used as a means of payment.

Non-payment bills– these are those banknotes that for some reason have lost their solvency and cannot be used as a means of payment.

In turn, payment bills are divided into old and good.

Valid banknotes- These are banknotes that are in free circulation and can be used repeatedly as a means of payment.

- these are banknotes that can be accepted as a means of payment at their real value, but when they reach the bank they are withdrawn from circulation as unusable and disposed of.

Let's look at the main signs of old money.

Signs of old banknotes.

– Contamination of one or both sides of the bill, which leads to a change in color or a decrease in brightness by more than 8-10%;

– Tear of the banknote by more than 5-10 mm, including tearing and gluing with glue, or paper, tape;

– The presence in the banknote of holes of more than a certain diameter (from 3-4 mm or more);

– The absence of one or more corners of more than a certain area on the bill (from 30 sq. mm. or more);

– The absence of one or more edges of the bill, leading to a change in its length or width by more than a certain amount (2-3 mm or more);

– Extraneous inscriptions and stamps that make it difficult to determine the solvency of a banknote and occupy more than a certain area;

– Changes in the surface or protective layers of the banknote as a result of mechanical stress (burnt, washed, sun-bleached banknotes, etc.);

– Excessive wear and tear on the banknote, making it difficult to determine its solvency.

Thus, all torn bills (but not only them) are classified as old money.

The presence of at least one of these signs indicates that the bill is dilapidated and is subject to withdrawal from circulation. However, until the moment of withdrawal it is a full-fledged means of payment!

Retail outlets, banks and any other institutions cannot refuse to accept old, torn banknotes in national currency, except in cases where examination and special equipment are required to determine the authenticity of the banknote.

In other words, you do not have the right not to accept a torn, glued or heavily frayed bill. In addition, you have every right to exchange such a bill for a valid one at any bank without additional fees.

Old banknotes that retain 55 percent or more of their area are accepted for exchange.

That is, in other words, exactly half of the bill cannot be exchanged for a new one - such a bill is considered non-payment. This is logical, otherwise it would be possible to tear each banknote into 2 parts and exchange it for 2 new banknotes.

Percentages, all measurements of the degree of deterioration of banknotes are determined in banks using special equipment.

In addition, it is important to distinguish between old money and deliberately damaged money. The latter are not recognized as a means of payment and cannot be exchanged or accepted as payment.

Spoiled money– these are banknotes that have obvious signs of deliberate damage by humans.

For example, if something is added to the banknote, there are obscene inscriptions, part of the bill is sketched with a fountain pen or felt-tip pen, some geometric figure is cut out in the bill, inscriptions and signs are applied to the bill with paint visible in ultraviolet light (for example, the inscription “bribe”, which is set by law enforcement agencies), etc. - all these are signs of deliberate damage by humans. Such bills lose their solvency and may not be accepted as a means of payment or by the bank for exchange.

In conclusion, I would like to emphasize that the free acceptance of old banknotes as payment or for the exchange of old banknotes is carried out only in relation to the national currency. Worn foreign currency notes (dollars, euros, etc.) cannot be used as a full-fledged banknote, and can be exchanged for good ones only in banks that provide such a service, and with the payment of a commission. This operation is called (follow the link you can read more about it).

Thus, if you come into your hands with old money or torn banknotes in national currency, you should not worry about this: you must accept them without any problems as payment for goods and services, and also exchange them in banks without charging additional fees. But with foreign currency, things are much more complicated, so be careful not to be “slapped” with an old foreign bill.

Join the number of subscribers and regular readers of the site to improve your financial literacy and learn how to use personal finance competently and effectively. See you again!

Rudolf, thank you.
That is, did I understand correctly that the consumables will indicate the series of banknotes that will be issued to me?
I’m planning a trip to the bank next week, I want to think about it in advance, to be honest, I’m tired of the cashier returning money: “We can’t accept this bill.” But I don’t print them.